Coaching Blog

Why Potential Clients Don't Buy Your Coaching Services

Posted by Julia Stewart

find new clients

Some coaches have more clients than they can handle while others struggle to attract enough clients.

Why is that?

Sales and marketing are complex professions, in their own right. Some coaches already have a good background in one or the other. Some take to sales and marketing naturally and their businesses take off. But some coaches have a longer learning curve than others.

The good news is that what makes you a great coach can also make you a great marketer and salesperson.

Here are nine shifts you may need to make. Any one of these could make all the difference in selling your coaching. Who knows how much more money you may make because you read this today?


Here are 9 shifts that will help you sell your coaching:

  1. Listen more than you talk. You wouldn't do all the talking in a coaching session and you wouldn't try to get your clients to do you bidding, either. Why would you resort to those ineffective tactics when having a sales conversation? A coaching business is a service to humanity. It's a collaboration with your market. Include your clients' and potential clients' thoughts, dreams, problems, and aspirations in everything you do. That includes your marketing and your sales. It all starts with listening.
  2. Technology is a great way to market but a terrible way to sell. It's shiny and new and everybody is obsessed with it, right? Right. That's why people crave real human conversations that help them clarify and align their lives with what really matters to them. Offer that, instead. Coaching has been one of the fastest-growing professions for twenty years because of the deficits caused by new technology. And internet marketing gurus have terrible tools for selling coaching. Don't get caught up in their hype. For example: One coach recently told me that marketing via text was the new big thing because people don't open emails but everybody reads their texts. Really? The people I know all hate getting SPAM texts even more than SPAM via email because they have to pay for every text they receive. People who feel disrespected, annoyed, or abused by you won't hire you to coach them. Here's another example: I've built one of the largest mailing lists in the coaching industry, but I still talk to virtually every potential client before I let them hire me. Because that's what works. Market respectfully and have real conversations with the potential clients you like most. Treat them like friends, not prospects.
  3. Make it all about them. A coach is even better than a friend, sometimes. That's why we can charge for what we do. The more you listen and find out what matters to potential clients, the more you can find out if they are a fit for what you offer. If not, refer them to someone else. Or, learn via those conversations and start offering what people really want. As you serve your potential clients, you will serve yourself and your business.
  4. You don't have to "put yourself out there" like a used-car salesman. I've written before about coaches as highly sensitive people. What makes us great at coaching also makes glad-handing at networking events, and high-pressure sales, a nightmare for us. And that's a good thing. Nobody wants a coach who is more interested in handing out business cards and making quick sales than they do connecting with people, hearing their stories, and offering to help. Use your strengths to sell your coaching: your empathy, your curiosity, your wisdom, and your desire to help others be their best. Forget the cliches and promote what is unique and valuable about your coaching.
  5. You do need to talk with potential clients, sometimes multiple times. This is why internet marketing is fine for getting people's attention, but nearly useless for selling high-touch services, like coaching. People need to feel they know you before they'll hire you to coach them. If you're a brilliant writer, you may be able to create intimacy with your blog posts, but for most coaches, conversation is the key. You don't need to cold-call ever (hurray) or talk to a hundred people everyday (yikes). Just check in now and then with people who you think might be a match. Find out what their challenges are. Let them know you can help. Give them a gentle nudge if you think they're ready. Sometimes you know they are ready before they do. I had one man hire me after nearly seven years on my mailing list. What made the difference? I called him and we had a great conversation.
  6. Trust and other emotions trump facts, features, and benefits. Stop trying to sell packages to people. Nobody cares how many sessions, how many webinars, how many videos, etc. your package has. They want to know if you can help them reach their dreams. Connect to that. Empathize with it. Help them imagine what it'll be like to coach with you and to transform their lives. That's magical stuff. Demonstrate that you can be trusted by continuing to show up with small solutions that make their lives a bit better now. That makes it easier to make the leap to hiring you to coach them.
  7. Find out what people need and align your coaching with the solutions to their problems. All this listening, communicating, and relationship-building will help you know your market better than anyone else. That's the surest way to find your niche. Now you're equipped with the knowledge, understanding, and ability to help and that makes you unique in the field of coaching. I know one coach who began with one client who was a dentist. He helped that dentist build a successful practice and then leveraged that knowledge to build a million-dollar coaching business for himself. That's a true niche.
  8. Be such an effective coach that your clients stay with you for years. That's real success. I'm not suggesting you make your clients dependent upon your coaching. That's a disservice. Learn to customize your conversations and keep your clients challenged and growing so that paying your fee is a no-brainer for them. It's not unusual for clients to stay with me for years. That means I feel much less pressured to promote my coaching. That's one of the secrets of making self promotion fun. By the way, I couldn't have done this without great coach training.
  9. Get your ego out of the way. I heard a coach, whose business was flagging, say that she had built a track record and reputation and that she shouldn't have to promote herself, anymore. I remember thinking, "Oh yes, you do." We all do. Another coach told me she was tired of everything you have to do to be successful as a coach. I asked what all she was doing. She said, "Nothing!" and laughed. I'd like to respectfully suggest that what is really tiresome is NOT promoting your business, because sales and marketing, done well, is a heck of a lot of fun. You meet awesome people, learn to serve better, hone your craft, and become a sought-out expert in your field. In other words, when you stop letting your ego stop you, you can start helping people and they will then start telling you how awesome you are and your ego will get a much bigger fix, as a result. Better yet, you'll be one of those coaches whose client roster is always full, and whose bank account is healthy. Everybody wins.

 

Sale and marketing this way takes time. The trouble is, everything else takes longer.

 

What if you joined a coach training school and had a full coaching practice by the time you graduated? We offer evidence-based coach training (because we listened and that's what our market told us they wanted) that includes, at no extra charge, a business-building program that is so effective everyone who finishes it has paying clients and 87% have full coaching practices. Learn to coach. Sell your coaching. Perfect!

 

Explore our coach training programs and get an effective business-building strategy for free when you join:

 

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Topics: money, coach training, marketing and sales, ego, curiosity, sales training for new coaches, successful business, Million Dollar Coach, Marketing for life coaches, coach training program, Strengths

Coaching Businesses: A Simple System for Identifying Which to Trust

Posted by Julia Stewart

Coaching Businesses and Trust

Coaching companies can transform your life or business for the better, but like any profession, coaching has a few charlatans.

The wrong coach or coaching company can actually harm your life and business so you need to know how to identify who to work with. It's as easy as Stop, Wait, and Go.

I learned how to read red, yellow, and green traffic signal lights one day, long ago, as I sat on my tricycle in kindergarten. Probably I remember it because it was the only day I got to bring my trike to school but it was a valuable safety lesson that I have used everyday since. I hope this blog post will prove valuable for you and keep you safe in the world of business and coaching.

If you're a coach, you probably use positivity and intuition to make choices and that is awesome. But as readers of this blog know, using your whole being is even more awesome. Let intuition guide you but also explore your doubts, do your due diligence, bounce ideas off friendly skeptics. Be 90% positive but also explore the wisdom of waiting when it's warranted.

Avoid making big decisions with just half your brain.

To be clear, there are wonderful coaches and coaching companies that just aren't right for you, but that's not what this post is about. I'm talking about the small percentage of coaching companies that are probably not right for anyone. They can hurt you or your business. Even though they aren't the majority, you will encounter them.

Some coaching companies are well-meaning but just don't know what they are doing. A few are actual scams. They claim they will help you succeed by providing clients, or marketing training, or a back office, a website, or whatever. They over-promise, under-deliver, and then disappear. Coaches who do business with them lose their money and often feel shocked, embarrassed, and discouraged when they realize what happened. They may quit coaching as a result. Some have been financially ruined. Some lost friends who tried to warn them.

Below is a list of potential signals that indicate when to STOP because the signs spell trouble, WAIT until you learn more, or GO ahead and take the next step. They are based on actual experiences of real coaches.

Compare these signals to a company you're interested in. No one signal will be enough to decide whether to work with them so add up all the signs and then check in with your intuition, your emotions, your coach, trusted friends,  favorite skeptics, and most of all, dig deep into GOOGLE.

In the end, you're responsible for all your own choices, so choose with wisdom. Think of a company you've considered joining and grade them on each of the following with STOP, WAIT, or GO. Use your own grades to decide. Here goes...

How did you find out about this coaching company?

  • If you find a company on a job-listing website but the "job" turns out to be one where you pay the company rather than them paying you, be careful. This is known in retail as "bait and switch". You're initially offered one attractive option, but when you inquire about it, a salesperson talks you into something else. It may not break any laws but it is misleading and signals that the company isn't as honest as it should be. Trust is incredibly important in coaching because clients share their most cherished dreams with us. Think twice about doing business with a company that has already betrayed yours. Would you Stop, Wait, or Go with this?
  • If a trusted friend invites you to join a great new company they've joined, find out how long they've been with the company and what their own results are. If they just joined or haven't seen definitive results, hesitate. Don't rely on your friend's enthusiasm or the company's own promises to make up your mind. If your friend has been with the company long enough to see positive results, maybe this really is a good opportunity. How would you grade it?
  • If you receive a great-sounding offer in an email from a coaching company you never heard of, it's probably SPAM. No reputable company will ever SPAM you. How would you score SPAM?
  • Did you find the company through a profile on social media or in a directory? If so, is the profile complete and informative? If not, check for other complete profiles for them on the web. If you see a pattern of incomplete profiles, that says, "fly by night". What's your verdict?
  • Did you find the company through online reviews or ratings? If there are a lot of high ratings and reviews, that's great. If there are only a few good ratings or if the reviews sound like they were all written by the same person, the company may have hired someone to write good reviews for them. What's score would you give them?

What is the company's website like?

  • Can you easily find the name of the company and its physical address and telephone number on the website? In some countries this is required by law. Usually that information is located at the bottom of each page, or on pages titled, "About Us" or "Contact Us". Don't spend money with a company if you don't know exactly who and where they are. Stop, Wait, or Go?
  • Is the website only one page long or is the site unfinished? That says, "fly by night." Careful!
  • Does the site have visible trust marks or are the associated with other sites you trust? Third-party organizations often have requirements that the companies must adhere to. If there are marks from fake organizations, that's a really bad sign. What score did your company earn here?
  • Does the company tell you what it will do with your personal information if you fill out a form? This is required by law in the European Union and most reputable companies worldwide honor it. The site should promise to keep your information private, not sell it to anyone, and explain what you will get in exchange for sharing it with them. What do you think?

What happens after you join?

  • Are they mainly interested in attracting more coaches/customers rather than in helping you succeed? Stop, Wait, or Go?
  • Do they expect you to do their marketing for them? Or worse, do they expect you to get your friends to do their marketing for them? This rarely works well and it's not what you paid for. How would you score it?
  • Do the tools and processes work as they should? If not, communicate with their support team. They should promptly make it right for you. How's your company doing?
  • If you complain, do they take responsibility, make excuses, or place the blame on you? You know the score.
  • Do they tell you to buy their more-expensive "next level" program where they'll tell you what you really need to know to succeed, even though they already promised that when you bought the program you have? Do they do this in a "coaching session"? Totally unethical in my book. How would you score this?
  • If you tell them you have no more money when they try to sell you more, do they reply that you're thinking too negatively and if you really wanted to succeed you'd open another credit card, take out a second mortgage, borrow from relatives, sell your valuables, or raid your child's tuition account? Some companies are shameless. You get to score them.
  • If you ask for a refund or stop paying your bill, do they ignore you or make an appointment for you with a "coach" who turns out to be a high-pressure bill collector? If you've joined an unethical company you're unlikely to ever get a refund. How would you score that?
  • Did your company dissolve before you got the services you thought you bought? You may have no legal recourse. What's the score?

 

If a company you're interested in scores a lot of STOPs, probably you should forget them.

 

If you want to learn more about how to attract coaching clients, register for this free eCourse based on Thomas Leonard's Principles of Attraction. If you want to understand small-business marketing in general, download this free Bootstrapper's Bible by Seth Godin. Mattison Grey can teach you the subtleties of marketing and sales with trust and integrity, and some coaches swear by C.J. Hayden.

 

Students at this school fill their practices with coaching clients based on Thomas Leonard's Coach 100 idea. It works.

 

Download Your Free Coach 100 eBook

Topics: Coaching Companies, Coach 100, marketing and sales, Thomas Leonard, Mattison Grey, Attraction Principles, coaching businesses

Marketing for Coaches: How to Lose Friends, Respect, and Clients

Posted by Julia Stewart

finding life coach clientsIf you're a relatively new business or life coach, then the question of where to find coaching clients is probably nearly an obsession for you.

 

And that's as it should be. You're in a huge learning curve and your future business depends on your ability to learn quickly and keep moving forward.

 

This blog post will help flatten your marketing and sales learning curve and save you from bumbling ineptitude. 

 

As you can imagine, my coaching clients and students frequently ask me how to find clients.

 

Most don't ask where. You need to know 'where' before the 'how' question can even begin to help you.

 

So here's a list of places 'where' you may find clients, preceded by a few places where you almost certainly won't.

 

Where you WON'T find clients, but you may lose respect, friends, or worse:
  • Friends and family: don't invite your best friend to coach with you for a fee. You're violating your relationship with her and will likely offend her and possibly lose her friendship. Do offer to coach her for free, if you like - and if she's interested. Mattison Grey calls this the Friends Channel. Don't talk business unless you're both on the Business Channel.
  • Other people's tribes: you may belong to communities of interest that are led by other thought leaders. Maybe all the members are on the Business Channel, but your fellow members may view you as just a peer. Don't presume they're open to becoming your clients, unless they've already expressed curiosity about how you can help them and even then, have the conversation in private. Otherwise, you'll be seen as inappropriate and tribal leaders may view you as an interloper. Better to start your own tribe.
  • Your coaching school: don't try to build a coaching business by coaching other coaches, especially your classmates. You may see yourself as more developed than they are, but it's unlikely they'll agree. If you SPAM them with invitations to coach, or worse, invite them to coach with you in class, you'll just look self-serving - not attractive. Do invite your classmates to trade peer coaching with you, gratis.
  • Social aquaintences: the folks you meet in church, at a homeowners meeting, or in line at a store may or may not be open to coaching with you. Let them ask about it. If they're just being social, just be social with them. If they seem curious, go ahead and share more - probably in private.

 

Places where you CAN find coaching clients:
  • Friends of friends of family: go ahead and offer some free coaching to your family and their friends. If they like it, ask them to refer friends to you for coaching. Sometimes it's as easy as that.
  • Friends of friends of friends: the closer someone is to your social circle, the more likely they are to be concerned about confidentiality, so ask friends to refer people for free coaching sessions. Ask those people for referrals. The third tier is a better bet.
  • People who join your tribes: start a Facebook Page, LinkedIn Group, or live networking organization. Serve your members. A lot. Invite them to complimentary sessions. The more they perceive you as a contributor to their lives and success, the more they will want your coaching.
  • People you meet at networking events: live networking is powerful when you know how to use it. Everyone there is 'selling' something, so the trick is to notice those who want what you have. Invite them to a free session.
  • People who read your blog: one of the easiest ways to build a tribe is to start a great blog. Easy, but time consuming. If you love to serve and love to write, your blog can become a powerful attractor. Use it to invite potential clients.
  • People who hear you speak: lead live workshops, online webinars, or teleclasses. Educate, entertain, and serve. Your listeners may fall in love with you. You can invite them to work with you, but don't be surprised if they ask YOU to coach them, first. When you're in the right place, doing the right things, sales practically take care of themselves.

 

So there you have some powerful DOs and DON'Ts for attracting coaching clients without offending people. As always, it boils down to Servant Entrepreneurship. If you want much more...

 

Get Paid to Coach. Join Coach 100.

Topics: business coach, blogging, coaching clients, make a living as a life coach, make a living as a coach, Facebook, Life Coaches, marketing and sales, LinkedIn, Social Media Marketing, Marketing for life coaches

How Do You Brand a Coaching Business When It's Not All About You?

Posted by Julia Stewart

Your coaching business is all about your clients, not you. So how do you market and sell Brand YOU? Below is an info graphic with some of the secrets of branding in today's world.

At the bottom is a link to register for the new Q&A class called, "What Adele Can Teach You About Marketing". Learn the subtleties of branding when it's about you, but it really isn't. We'll look at some of the ways the singer, Adele, has mastered this for mega-success. And if you'd like to attend this one-time-only class for free, help us promote the class on Facebook or Twitter and we'll thank you with a guest pass!

infographic Branding 02 resized 600 resized 600

Branding a coaching business is subtle. The success of mega-star, Adele, can teach you some lessions about branding. If you'd like to join the upcoming class, click below. To get it for free, join School of Coaching Mastery on Facebook or @MasteryCoach on Twitter and share or RT our announcements about this one-time-only class. We'll give you a guest pass to say, "Thanks!"

Join What Adele Can Teach You About Marketing

Topics: coaching business, coach training, School of Coaching Mastery, coaching class, marketing and sales, coach marketing, marketing

The Science of Attracting Coaching Clients

Posted by Julia Stewart

Double Dutch by PitsLamp resized 600

 

As a professional service provider, there are two things you must learn in order to succeed with coaching.

1. How to coach professionally: This includes polishing your coaching skills until you provide value worth approximately 10 times what your clients pay.

2. How to attract coaching clients: This includes filling your client roster for the first time (usually the toughest) and then keeping it full or even maintaining a waiting list of eager clients.

 

Obviously, #1, providing 10 times the value, will help you with #2. But did you know that #2, attracting lots of coaching clients, is the key to #1?

 

The data tell us that these two skills, delivering coaching value and attracting clients, comprise a constantly repeating feedback loop. One builds on the other and visa versa. That’s why some coaches are extraordinarily successful, while others seem to struggle forever.

 

You’ve got to step into that loop and stay there. Kind of like Double Dutch

 

If you learned Double Dutch as a kid, you know that just getting into the game is a challenge, especially for the newbie. It takes courage, lots of energy and great timing. And staying in the game requires 10 times as much of all three.

 

But that’s what makes it so darn fun.

 

You might not think that science and data are fun or even appropriate for coaching. After all, coaching done well is an art form. But when the data teach you what to do more of and what to do less in order to succeed quickly, you get more of what you want faster. And your clients get more value.

 

You’re in the loop. That’s more fun.

 

Unfortunately, most coaches, especially those who are new, do not have access to data that helps them get what they want. You need a large sampling from your own business to get actionable data that can guide you. This requires that you start experimenting early and often.

 

Think of experimentation as Play + Feedback = Rapid Growth.

 

I’ve recently collected data on 22 coaches who have participated in Coach 100 in the past year. Coach 100 is a long-term experiment that teaches coaches how to get clients by offering complimentary coaching sessions. This gives them a large enough sample to get actionable data.

Some Coach 100 coaches in my sample were brand-spanking new when they started the program. Others were long-time veterans. Collectively, they offered 464 complimentary sessions, or an average of 21 per coach. The most sessions offered was 106, by one coach, and the least, just 1 session each, by four coaches.

Between them, they got:

  • 219 testimonials (gold, especially for the new coach who needs evidence to prove their ability)
  • 75 referrals for potential clients (again, gold, especially when you’re building a new business)
  • 162 clients (gold, period).

That’s more than seven clients, each, or one client for every three complimentary sessions. That’s the average. Interestingly, the newbie coaches did almost as well as the veterans, especially the ones who coached the most people. That suggests they're learning really fast.

 

Could you use 7 new coaching clients?

 

Of course part of the treasure that the coaches receive is in the feedback they get privately from each person they coach via their Coach 100 Feedback Survey.

Their individual feedback data help them:

a. find their niche and specialty, which makes future marketing much easier

b. helps them learn to sign on clients with finesse, which brings all-important income

c. helps them become master coaches and even get certified (remember: 10 times the value).

Last but not least, Coach 100 gets coaches into that all-important feedback loop where they’re playing full out and simultaneously learn to deliver amazing value, while attracting plenty of clients. That’s where extraordinary success happens. Why?

 

See those master Double Dutch players doing back flips, above?

 

They’re performing in exhibitions and competitions. Think they practice hundreds of hours for those events? If they want to win, they do. Think they hone their craft with the feedback they get during every competition? Again, if they want to win. Lots of practice, lots of events, lots of feedback (data). That’s how you master Double Dutch. That’s how you win. 

Coaches need similar structures to get them into that feedback loop so they can master coaching sessions and master the science of getting coaching clients. The Coach 100 process does all that and gives a certification, too.

Could you coach 100 people without the program? Theoretically, yes, but I’ve never seen anyone do it. It helps to have a structure that streamlines the process and supports the coach through to the end. Coaches need structure and systems to succeed, just like their clients.

 

Want to win at master coaching sooner, rather than later?

 

You may want to join a small group of high performers who are focused on filling their client rosters in about three months. I’ll be your personal mentor coach.

runner small

 

Master the science of attracting coaching clients here.

 

Double Dutch photo by Pitslamp

Topics: coaching business, group coaching, Coach 100, coaching clients, make a living as a life coach, Coaching 100, marketing and sales, master coach, sales training for new coaches, coaching niche

Marketing and Sales: Nice Girls Don’t (Nice Coaches Don’t, Either)

Posted by Julia Stewart

Nice girl?If there's one thing that makes some coaches (OK, a lotta coaches, especially new ones) feel kinda squeamish, icky, or dirty; it's marketing and sales. Makes you feel like you did when those snotty, dirty boys pulled your dress up on the playground. You're not that kinda girl!

Okay, I'm being a little silly here, but if that's how you feel, it can get in the way of your success, Big Time. Unless of course, someone else is signing your clients on for you! So let's see if you can shift your perspective, here.

Gosh, where to begin with this issue? Let's look at why coaches feel this way to begin with. So what are all the reasons you've ever felt funny about selling? Please reflect on that. Make a list. Here are some I've heard about:

  • You were raised to be modest
  • You don't want to look pushy
  • You don't want to seem self-serving
  • You don't want to have an agenda
  • You don't want to be greedy

Hmm...notice the word all those phrases begin with?

YOU.

Yeah, ouch! There you go, worrying about yourself instead of focusing on the client! Oddly enough, when you're busy worrying about your modesty, you're ego is getting in your way. (And don't bother re-writing your list of reasons. Regardless of how you worded them, I can virtually guarantee that your objections to selling are ego-based, unless you honestly believe coaching is sleazy, in which case, why are you coaching?)

Your ego doesn't belong in a coaching call.

You probably already knew that, but how do you get your focus off yourself, onto the client, and still make a sale? Well, it's easy, once you get it AND until you get it, it's impossible!

Let's look at why you became a coach, in the first place. You may want to make another list. Here are some possible reasons:

  • You want to help people
  • You have a gift in this area
  • You've done a lot of work on yourself and you want to share it
  • You want to change the world

Well, these are pretty noble reasons and you may have noticed that there's a lot of "You" in there, again. But, what if you took "You" out?

  • Help people
  • Share gifts
  • Change the world

The noble stuff is still there and the phrases get more active. And your stuff is gone. If you're not in the picture, then your modesty, how you want to look and be, don't even matter anymore. The focus is off you and onto the action. Now you're ready to take action and make it all about the client.

I'm not just playing word games here; this is real.

If "you" didn't exist in a selling conversation, who would the conversation be about? The client, of course. Whose needs would matter? Whose finances, etc.? Does this person need a coach? Maybe. Do they want one for free? Probably not, because healthy, well-functioning people - the kind who make good clients - don't want handouts. They might even feel uncomfortable and say "No" if you insisted on coaching them for free. (The client, by the way, gets to show up to the session with all their ego stuff. It's you who needs to park it.)

Most clients will feel better about coaching with you if you let them pay you what coaching is worth to them. So that's the money thing.

And then there's the rejection thing. If you're worried about it, then it's your ego again. Strangely enough, clients worry about rejection, too. That's why making an invitation is so important. If you're doing a complimentary session with someone who sounds like your ideal client, park your fear of rejection and make an offer. Otherwise, you may be denying the other person a beautiful opportunity to grow and have a new life. Get yourself out of the way and find out if they're ready to take a chance. Often, all they need is an invitation from you.

Good coach marketing and selling is just clean above-board communication and relationship building.

Think about it. Part of being authentic is communicating honestly about who you are. That's integrity. If coaching is in integrity with your authentic self, then communicating about the gifts you have to offer the world as a coach, is part of your authenticity. If you're refusing to market and and unwilling to make a sale, a.k.a. communicate honestly and make invitations, then you're out of integrity. Your ego is in the way. Nobody is served.

So if you feel uncomfortable with marketing and sales, I have a tongue-in-cheek suggestion for you: Stop thinking dirty. Start taking actions that help more people experience the benefits of coaching. In other words, fill up your coaching practice!

Come on! You'll still respect yourself in the morning!

This is a theme we visit again and again in Coach 100, but especially in C100 classes #5 &6, "Successful Complimentary Sessions, Part I & II", and class #11, "I Hate to Market!"

Copyright, 2005, 2006, Julia Stewart

Photo by Skirt Girl Monica at Flickr Commons

Topics: Coach 100, marketing and sales, ego, coaching call, communication

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