Coaching Blog

If you're a smart coach, you've learned that 'free' can be priceless.

Free is an attraction magnet and one of the smartest ways to market. That's why savvy coaches give away free sessions and other attractive stuff. 'Free' leads to relationships and relationships lead to clients.

Coaches didn't invent 'free', of course. We are also the happy beneficiaries of many free tools that make starting a coaching business one of the least expensive businesses you can get into.

Another lovely development is that online tools are getting easier to use.

Here without further ado are a few of my favs (plus a nice freebie from us).

1. Gmail. Every online business owner answers email pretty much all day. What a delight to have email that is virtually SPAM free without ticking off your potential clients by forcing them fill out a SpamArrest Captcha box before they can even contact you (really bad for business, by the way). Gmail is free and comes with loads of storage. It's online, so you're computer never slows down while it's downloading your (spam) email into Outlook. [UPDATE 10-21-09: You can also upgrade to Google Apps Standard for free and use your website address as your email domain.)

2. Google Reader. While we're in Google land, here are a couple more items that are helpful. Other people's blogs are among the most valuable free resources you'll find on the web, but most folks haven't figured out the whole RSS subscription thing. That's a pity, but good news! Google Reader is to blogs what AOL was to email ten years ago. Suddenly those of us who are clueless can join the party, too. Better yet, Google Reader is free.

Question: when you click one of those little orange RSS buttons that you see on blogs, do you know what to do with all that code that comes up? Me either. RSS stands for 'really simple syndication', but in my opinion, that was a misnomer until Google invented Reader. Now you can copy a blog's website address and paste that into your little Reader subscription box and all the articles will show up there automatically. If you can read email, you can subscribe to blogs with RSS in Reader.

3. Flickr Creative Commons. Let's say you've gotten so comfortable with blogs that you are now blogging regularly yourself (good idea, by the way). Blog posts are more likely to get read when they include engaging pictures. You can download digital photos from many paid sites (I like Dreamstime*), but if you're blogging every other day or so (good idea, by the way) even a dollar per picture adds up.

Flickr Creative Commons allows you to download thousands of pictures freely. The 'Free Hugs' photo above is an example. Just do the right thing and credit the photographer in your post. (Free Hugs Photo by Kalandrakas)

4. Social Networking sites. A blog is a great way to communicate with your fans, but how do you attract fans, in the first place? One way is via social networking. The most popular sites for coaches are Twitter, Facebook, and LinkedIn. And they are free. Or you can go for a much more targeted site like, Mastery Coach Exchange. Free again. Add badges from your favorite social networking sites to your blog, as we've done here, and keep the flow of traffic moving to your site.

5. Bit.ly. To invite people to your site, you need to post links. But links can be pretty cumbersome, especially if there is a limit to how long posts can be (as they are on Twitter). You need a link shortening service. There are many out there to choose from. I used to be loyal to Tinyurl and it's still great, but Bit.ly has some extra bells and whistles that are especially nice. My favorites include the ability to post directly to Twitter from Bit.ly and the ability to track how many people clicked a particular link. Makes it easy to gage which projects are most attractive to my fans.

6. Topify. Another tool that I like to use with Twitter is Topify. Once you set up and account with Topify, you'll receive an email each time someone follows you on Twitter. Topify with share enough info about your new followers that you can decide whether you want to follow them back, block them from following you, and/or report them as spammers.

Most people think that having lots of people follow you is the name of the game on Twitter. Actually, the quality of your followers is far more important. If you're not paying attention to who's following you, you'll likely get a lot of porno-spammers and some very weird tweets. (By the way, I learned about both Bit.ly and Topify from @DannyBrown, who is a heck of a nice guy to follow on Twitter. If you like, you can also follow me at @MasteryCoach.)

7.MailChimp*. Now that you have some quality followers, you want to invite them to something. Make that something wonderful and you may develop some raving fans. Fans become clients. MailChimp is an email marketing and list manager that offers a free account for email lists up to 500. Use a bit.ly link to invite your social networking followers to sign up for your free newsletter (or whatever) and manage that in MailChimp for free until your list gets really big and then you start to pay something. (By then, your client's fees will more than pay for the service.)

8. SurveyMonkey. Good marketing is about listening even more than expressing (just like good coaching). And you don't stop listening just because your list grows. You just need more efficient ways to listen to your fans. Surveys are a great way to do this. SurveyMonkey is well-designed and unless you're using it constantly, like we do (Our Coach 100 Feedback Forms are on the SurveyMonkey platform, for instance) the free SurveyMonkey account will be plenty.

9. Teleconferencing. Another great way to communicate with your fans (and have something to invite them to) is by doing teleconference calls. There are a plethora of free teleconference services out there that have an impressive array of features.

Two that we like are FreeConferencCalling, which lets you record in MP3 for free (great for preparing your coaching sessions for IAC Certification) and even has a nice button player for your website; and then there is FreeConferenceCall, which has an 'audiopodium' feature, if you just want your participants to be able to use a telephone to call into the recording. (If you're ready to get serious about creating digital products out of your conference calls, you may want to step up to AudioAcrobat* for your recording needs. It is not a free service, but it does have a free trial. And if you want a teleconference line with more bells and whistles, MaestroConference* has a free trial, too.)

10. DimDim*.  Webinars have many advantages over teleconferencing. A recorded webinar makes a attractive movie, for instance, that you can embed on your site, blog or even YouTube. I've tried all the webinar services out there, including WebEx, InstantTeleseminar, and GoToWebinar. I think none compare to DimDim and the free version may be all you'll ever need. It even comes with a free teleconference line, if you want to do tele-webinars.

11. BaseCamp*. You can use Dimdim to collaborate with a group of people from around the world, but if you do a lot of collaborative projects, you may want BaseCamp, an awesome suite of tools from the folks at 37Signals. Very simple, clean neat tools for getting projects done efficiently. Who couldn't use more of that? And the free version is very robust.

12. Pulse. Hate Quicken and QuickBooks? Me too. But you still need to track your finances. A simple tool that tracks your cash flow, Pulse creates graphs and multiple views of your financial picture, so you can see where you are today, make projections into the future and sleep better at night. The free version is very nice and it works with BaseCamp, too.

13. PayPal*. Paypal used to be seen as a tool for amateurs, but boy, has it grown up. Setting up a basic Paypal account is still free. Note however, that when people pay you, Paypal will take a small percentage. All merchant gateways will do this, but most will charge some hefty fees upfront, as well.

The thing that's great about Paypal is that it can grow with you. Over time, when you need invoices, website buttons, subscription services, take payments over the phone, accept all major credit cards, plus debit cards and checks, Paypal can do all that and create reports for your accountant, too. You can learn as you go and if you want an alternative payment service, you can always add one, but some people like to pay directly from their Paypal accounts, so you may want to keep it. (At some point, you may need an online shopping cart to automate most of your business transactions. We use 1ShoppingCart* for this and it has a free trial. It integrates with Paypal and other merchant gateways.)

14. BigMind. So far, I've focused on business solutions that you can try out for free, but of course, every great coach has also done their personal development work. It's part of the job description. That could be another whole blog post, but today I'm highlighting my favorite free personal development resource. All this week, you can watch live streaming video of Genpo Roshi taking a group of retreat members through the Big Mind/Big Heart Process for free. Live participants paid hundreds of dollars to be there (I'll be there in November), but you can be 'there' for free. 

The difference between this Genpo Roshi free program and the free teleclass programs that I warned you about in a previous post, is that this is an advanced, in-depth program that is not designed to manipulate you into buying something, but is focused simply on providing value. Big distinction.

15. And of course, the School of Coaching Mastery has tons of free resources for you, too. Videos, audios, eBooks, free webinars, study groups and even our own social networking site. Just explore the site and blog and you'll find them. One resource that is particularly powerful is the 'Become a Coach!' eBook, which contains an 8-hour free coach training program. Again, this is not just a free informercial teleclass, but a real training program, for free.

Download the free Become a Coach! eBook and eCourse here.

Don't expect everything to be free of course. When it comes to your business, learn to pay for the stuff that helps you make more money. But try it for free, first.

* Disclosure: I'm an affiliate of this company. And I would recommend it, anyway.

[UPDATE: In June 2012, MyLifeCompass.com announced that it would no longer be a multi-level marketing company for life coaching. It was unclear what the company's future plans would be.]

Compass Coach, Kristi Arndt, qualified for a free Mercedes from Compass at the end of last August. She just went shopping for it yesterday:

To get the free car, Kristi and several other Compass Representatives qualified to become Compass Presidential Ambassadors by a certain date.

Kristi will be my special guest today at the first ever Compass Mastery Team  call, which I'll be leading once per month to mentor the Compass Coaches and Representatives on my team, so they create their own brand of success on their own terms.

Kristi is the perfect example of building a successful coaching business on your own terms. She's not one of those high-powered types who charges around grabbing what she wants and leaving bodies littered in her path. In fact, her personal symbol is the turtle, because she uses her own inner wisdom and timing to create the coaching business of her dreams, even if it takes her a little longer.

And Kristi's personal story is gripping, as well. This past summer, while Kristi was working passionately toward becoming a Presidential Ambassador, she was diagnosed with breast cancer and because breast cancer runs in her family, she chose to treat it aggressively.

Listen to Kristi tell the story of how her challenge with cancer turned into a wonderful experience. And how it didn't stop her from reaching her goals this summer.

Kristi is an amazingly inspiring person in so many ways. She shares her passion and joy with everyone who's interested and has built her business organically by making deep connections with the people who are most attracted to her.

Of course, I'm a little biased since Kristi is a personal coaching client of mine (she gave me permission to share that). She's also the very first person to register for a course at the (then) brand-new School of Coaching Mastery and then she promptly went out and qualified for IAC Coach Certification!

[UPDATE: January 2013, MyLifeCompass.com announced to its stakeholders that it was filing for bankruptcy.]

Click here if you want to learn more about Compass Coaching.

On September 29th, CNNMoney wrote, "Should You Hire a Career Coach?"

In it, Christopher Metzler, associate dean for human resources studies at Georgetown University, says, "Any time there's an economic downturn, career coaching spikes,"

With job searches now averaging 25 weeks, it's no surprise that the out-of-work are looking for every competitive advantage they can find. And while career coaching is not cheap,  one session averages $161, it more than pays for itself, if you land a great job a few months earlier than you would have otherwise.

There are pitfalls, however. As the article points out, not everyone who calls him/herself a career coach is skilled or qualified to help you reach your goals. And the quality of coach certifications varies widely. Some coach certification training programs take only a weekend to complete, with every participant guaranteed a certificate just for showing up. (I recently spoke to a coach who completed one such program. She confirmed that it was "pretty much a joke.")

Two places you can find career coaches who have pledged their professionalism, are the coaching trade organizations, IAC and ICF. Each has a Find-a-Coach feature. You can also find career coaches at Mastery Coach Exchange, where you can easily connect with and find out about your coach, before trying them out.

Other coaching specialties that do especially well in economic downturns are business and corporate coaching, executive coaching, and money coaching, but even fields like life coaching do surprisingly well, especially now that there are lower-cost options.

Here's the full CNNMoney article on career coaching. Check out their sidebar for more interesting information about it.

Read the Coaching Commons article on the same subject here.

We've been working on a new digital product for coaches called, Master Coach Demos.

The idea is to let you listen in on coaching sessions with various certified coaches (probably all IAC Certified Coaches) and hear how they demonstrate masterful coaching skills. It could be priceless value for coaches who want to be the very best and have limited time or money to spend.

Here's my conundrum. The more I think about it, the more I want to do with this project. It started out as a CD or MP3 download product, but I'm not sure that would do it justice. I want it to be valuable to coaches and also  come in the format/s they need. It can't be all things to all people, but it can be optimal for most people.

I have a sample recording below that you can listen to, right now. It's uncut. As you listen, notice what you learn - and what you need to learn more from it.  Ask for what you need in the comments area, below. I'll be happy to answer your questions, so other coaches can learn from it, too.

Here are some potential ideas for Master Coach Demos:

• Include full-length masterful coaching sessions with commentary on what's working and why
• Include short coaching snippets of coaching that zero in on specific coaching skills and situations for fast, targeted learning
  
• Verbal and/or written explanation of what's working (and maybe what isn't)
  
• Interviews with the coaches, themselves, and maybe even with the clients, to hear what they experienced in the session, or as a result of it
• Monthly or weekly updates/installments
• Perhaps a membership site
• Video?
  
• Podcasts?
• Hmmm...
  

I could use your help...

Would this product be helpful to you? What would you use it for? (Prep for certification; use it to help you with specific client situations; 'on the fly' learning when you're at the gym or driving your car; etc...)

What format would you prefer? (Monthly membership; one-payment digital product; interactive membership for questions and support; etc...)

As a Thank-you, I'm including this one-hour coaching session for you to listen to right here. It's me coaching a celebrity client. Yes, I hesitate to call my own coaching session a 'Master Coach Demo', because it could always be improved. As I tell my students, 'Even if I screw up, it's a great learning opportunity for you to catch it and learn why something worked or didn't work.'

This recording is uncut. And I'm not offering commentary right here - yet. I'd love for you to listen and ask what you want/need to know in the 'Comments' section. That'll help me understand the precise way to deliver a session like this to you for faster/deeper learning.

Listen now:

If you're one of the many coaches who view coach certification as an critical goal in 2009, this will interest you.

We were planning one of our advanced coach certification weekends this October, but coaches told us they want something else. I invite you to tell us what you want, too, in the survey called, 'Certification in a Weekend?' The survey closes this Thursday. So far, over 50 coaches have told us what they want and how much they want to pay for it. We have every single bit of it, too!

We're offering a special preview recording of 'Master Coach Demos', a new product that we're producing, to everyone who participates in the survey. We'll also provide you with customized recommendations, so you get the certification support you need, not just a pre-packaged product that may not fit your unique requirements. 

Take the quick 2-page Certification survey right now

I spent last weekend in Denver at the Vast Sky Conference with Zen Master Genpo Roshi, Ken Wilber, Bill Harris and Bernie Glassman Roshi.

Mind blowing doesn't begin to describe it. For me, the two highlights were:

Everyone raves about coaching, but it's too expensive, right? Wrong!

Find out how to try it for free. And if you continue, it's only $19 - $39 per month to experience the transformitive effects of working with your own coach. Watch this preview video to get started. Visit www.LifeCoachCompass.com to learn more.

[UPDATE: Unfortunately, in June 2012, MyLifeCompass.com announced it would no longer be a multi-level marketing company for life coaching. It was unclear where the company wold head next. Read more about why I quit Compass Coaching.]

Most of the coaches I talk to fit the following description:

Coaching, But Not Actually Open for Business

They think they're in business, but they're not. Confusion is holding them back. Confusion turns away coaching clients, just like the business in this picture turns away customers. 

The reason I know this is that unlike most coaching schools, I (or someone else at SCM) actually talk to the coaches who visit our site. We listen to what they are up to and help them find the resources they need. It's a labor-intensive process that average coach training schools skip. But we're not average.

Our Enrollment Advisor, Donna Miller, commented on this to me the other day. Most coaches are either coaching, but have no business, or they've started a business, but they're not sure how to coach. Those are bad combinations. They send the same mixed message as the business pictured above. The open sign is on, but the security gate is closed.

If your coaching business is struggling, ask yourself if you're actually open for business.

Here's My Stand:

There is (or should be) an enormous difference between amateurs who coach and professional coaches. If you want a successful coaching business, you need to  be coaching a whole lot better than your client's best friend, next door neighbor and office mate, because those folks are all "coaching" too (and a most of them are coaching for free).

A good coaching school will give you clarity and clarity creates success. It's not magic, but it feels like magic. Mixed signals will keep you stuck. If you are stuck, get the clarity you need. 

One place you can get clarity is in our "How to Become..." free mini-course series. The next one is on How to Become a Certified Coach.

Register for 'How to Become a Certified Coach' Here

If you're a professional business or life coach who is considering coach certification, you're not alone.

One of the biggest trends in coaching, in 2009, is that veteran coaches are finding for the first time that they need coach certification. For years, prospective clients and employers didn't even ask about it, but that has changed. However, if you've been coaching professionally for a while, you don't want to go back to the very beginning and start your coach training at an accredited coaching school.

And you really don't want one of those embarrassing fly-by-night certifications. 

So what are your options? That's what our free 4-hour mini-course on how to become a certified coach is all about. It's led by SCM President, Julia Stewart, IAC-CC. It'll cover some of the pros and cons of various certifications, plus it'll hook you up with some valuable resources that can help you get there faster. 

The 'How to Become a Certified Coach' course is taught live via webinar (or you can just access it by phone) on two separate days. Each class is a total of 2-hours long, broken down into 90 minutes of instruction, followed by 30 minutes of Q&A.

You'll come away with clarity, tools and a path to success. It may not take you as long as you might think to qualify for a respected coach certification.

The free course has been completed. Check our course catalog for upcoming courses, including some that are free.

Are you ready to get started and quickly become a certified coach?