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The Critical Missing Link in Positive Psychology

Posted by Julia Stewart

Photo by Justin Kern - Missing Links in Positive Psychology.jpg

Positive psychology has been ignoring what matters most in life.

You already know we love positive psychology and that emotional intelligence picks up where positive psychology leaves off. But here's a missing link to positive psychology that hardly anybody mentions...

Because for on thing, the way most people talk about this missing link just isn't sexy. That's because it's been presented to most of us as a "should" (something we should care about and act upon), rather than what it really is: completely unique and personal to each of us.

When we approach this missing link from our uniqueness, it becomes inspiring.

When we approach it from what's been imposed upon us, as a "should", it deflates us. No wonder we don't talk about it! Some coaches even think they should avoid asking questions about it!

I'm talking about what matters most to you: your personal values.

These are often not the same as what you parents, schools, religious, or political leaders taught you to value. Taught values help us fit into society. They make us homogeneous. They may be uninspiring, but you find yourself living your life around them - and then wondering why your life feels flat, boring, or lifeless. 

Personal values are unique to you, uniquely energizing and inspiring to you.

Recently some fascinating research was done on values under the guise of mindfulness, a positive psychology tool that is so thoroughly researched, it has its own research journal called, Mindfulness. It's well-known that practicing mindfulness leads to greater wellbeing, which is the ultimate measure of positive psychology. New research shows people who practice mindfulness are more likely to act on their values. Current research is attempting to prove whether lived values are the main reason mindfulness increases wellbeing. 

Personal values contain the blueprint for your calling in this life.

Nothing could be sexier! And like finger prints, everyone's values are unique. Unfortunately, most people have no idea what their personal values even are.

Here are a few more important points about personal values:

  • Values are personal, unique, and individual.
  • Values help us show up authentically.
  • Values are what matters most to each of us.
  • Values point to our unique long-lasting happiness and fulfillment.
  • Values point out your calling and life purpose.
  • Values integrate heart and mind.
  • Values integrate us with other people.
  • Values help us feel fully alive.
  • Values help us serve others.
  • Values determine our actions more than anything else.
  • Values give meaning to our lives.
  • Values help us harmonize our relationships.
  • Values help us integrate our emotions.
  • Values inspire us.
  • Values help us reach our goals.
  • Values give us greater freedom if we're aware of them.
  • Values are catalyzed by mindfulness.
  • Values lead to greater wellbeing.

All of the above is wonderful, but most people don't even know what their personal values are and often we confuse our needs with out values and needs are a whole different thing.

We can't make the most of our lives without identifying and activating our true values. 

Positive psychology coaches are perfectly positioned to help people identify and act on their true values. But most positive psychology coaching is strengths-based only and without our personal values, using our strengths feels empty and meaningless. It's time we fully integrate values with strengths. 

Values are the missing link in wellbeing.

The Certified Positive Psychology Coach program thoroughly integrates strengths and values and two modules that focus on values are coming up soon: The Psychology of Values and Personal Evolution and Coaching Values, Needs, and Strengths. Each course can be taken individually and is approved for 8 ICF ACSTH or CCEs.

Coach with the missing link of positive psychology and help your clients achieve what matters most to them.

Click below to choose a values-based coach-training module.

Upcoming Coach-Training Courses

 

Topics: Certified Positive Psychology Coach, Positive Psychology, positive psychology coaching, Strengths, Needs, mindfulness, Values, positive psychology coaches, personal values, wellbeing

Should Business and Life Coaches Ask "Why" Questions?

Posted by Julia Stewart

Coaching Questions The_Forgotten_Jetty_by_Daniel_Sallal_CC.jpg

Coaching questions are the stock and trade of professional life, business, and executive coaches. Knowing what to ask, when to ask, and how to ask coaching questions is a major part of becoming an effective coach. But there are certain types of questions that tend to be frowned upon, because they often yield poor results.

Those include "leading questions" that back clients into corners, as well as "closed-ended questions" that reduce curiosity, and then there are "Why questions" that slow down the process.

The ICF Core Coaching Competencies encourage a different type of question, what coaches sometimes call "powerful questions", or "awareness-building questions". These can often be spotted by the words they start with: What, When, How, Who, If.

Some powerful awareness-building questions:

  • If you had everything you need, what would you do?
  • Who would you have to become to succeed?
  • How could you do it?
  • When have you been in a situation like this, before?
  • What does this mean to you?

Questions like these help to open up a client's awareness of who s/he is and what's really possible. They take coaching to a higher level and help clients expand their impact in more ways than just goal completion. They also make coaching more fun.

So why shouldn't coaches ask, Why?

Sorry, I couldn't resist that one. Here are some reasons:

  • Why questions encourage analysis of the situation and you'd be surprised at how little analysis helps in coaching.
  • Why questions often lead to interpretations that may or may not be true, but more importantly, usually aren't helpful.
  • Why questions can turn the client's focus on the past, rather then the present and future, where the action really is.

I used to discourage Why questions until I listened to an advanced coaching session in which the student-coach asked her client several carefully-worded questions that focused on analyzing and interpreting the past, but avoided the word, Why.

Example: What do you think the reason is that you have this problem? Which is gobbledygook for: Why do you have this problem? Not surprisingly, the session wasn't successful.

That said, I've heard dramatic turning points in coaching sessions when coaches asked Why questions. As I tell my coaching students, if it works for the client, it works for me, because ICF coaching may be powerful, but it's not the only way to coach. So if you feel compelled to ask Why, just ask Why.

What makes some Why question work in coaching, instead of just slowing things down?

Ah, I thought you'd never ask! Here's why: 

WHY matters more than anything else in coaching!

You read that right. That poor little much-maligned word, WHY, matters more than all the Who, What, When, Where, and Hows. Those still matter, but not as much.

“Those who have a 'why' to live, can bear with almost any 'how'.” ― Viktor E. Frankl

Viktor was an incredibly wise man. As much as I love How questions (and I truly love How questions) they are pointless until you get the Why. In fact, What, When, If, and even Who don't make total sense without the Why.

Here are some Why questions you MUST ask:

  • Why does this matter to you?
  • Why is this important, right now?
  • Why does this mean so much?

Powerful Why questions uncover what the client most values.

Values are the Why.

Our most important personal values are the driving force behind everything we do. As sociologist, Paul Ray says, values determine our behavior more than anything else. More than demographics, education, strengths, needs, you name it.

Values are what matter most. 

Asking about values in a coaching session is like asking Google an important search term. Within a few moments, you get a useful answer. But invite Google to analyze and interpret the past, and it might reply, "Well I was going to answer, but I wasn't feeling well, plus my boss is mad at me and I had an argument with my wife, plus, plus, plus... Not useful.

So should coaches ask Why questions? YES. 

Focus Why questions on values, not analysis, interpretation, or the past. My 2 cents.

Positive psychology coaching tends to focus on strengths, which are the HOW of coaching. At School of Coaching Mastery, we focus on strengths and also emphasize values, because we are all about making coaching as powerful as possible. Two modules that will help you master values are the Psychology of Values and Coaching Values, Needs, and Strengths. Both are included in the Certified Positive Psychology Coach® program.

Curious about positive psychology coaching? Get the free eBook:

Free Become a Positive Psychology Coach eBook

Topics: Coaching, executive coach, Business Coaches, Life Coaches, coaching questions, Certified Positive Psychology Coach, positive psychology coaching, Strengths, Values

Positive Psychology Coaching: How Do You Define Happiness?

Posted by Julia Stewart

Happiness_Big

I was asked recently to define "happiness" and had to ponder a bit.

A Google search, "happiness definition", gave Google's definition at the top of search results as: 

"The state of being happy".

Google, I think we can do better.

Most other definitions of happiness seem to involve nice feelings, such as joy, contentment, delight, and pleasure. Most of us know this kind of happiness when we feel it, so maybe it's no surprise that many writers on positive psychology don't bother to define it, even though their interventions supposedly will make us feel happy.

Yet thinkers since at least Aristotle's time have disagreed over the meaning of happiness, so it may be that defining it is more important than we assume. Also, there are positive psychology researchers who must define happiness specifically in order to measure it. Their definitions don't always fit mine.

So what is happiness, anyway?

My definition involves components of happiness. So it's more than a mere definition; it's a road map of sorts for finding happiness. See what you think.

First, what happiness isn't.

Sustainable happiness doesn't come from getting what you want. Those feelings always wear off, usually pretty quickly. On average, people who look enormously successful on the outside aren't happier than the rest of us. In fact, they are often miserable.

And what many people think is happiness really isn't.

It's closer to what I would call, "relief". Relief from negative feelings, such as fear, anxiety, frustration, loneliness, or dread feels way better than being caught up in those feelings. Plus, in the absence of negative feelings, many people allow themselves to enjoy life for a bit. Unfortunately those times often come in short supply. Relief, however, is an important component of happiness, a gateway, so to speak.

Relief comes from getting your needs met. Needs include physical stuff, like enough rest and the right food, but they also include emotional needs, such as belonging, safety, achievement, and social support. Virtually everyone has unmet needs, but individual needs vary from one person to the next.

One strategy for freeing oneself from most negativity is to simply get your needs met "once and for all", as Thomas Leonard used to say. Most people think that isn't possible, so they go through life hoping to get their needs met as if they have no control over the process. Hope is not a strategy, however.

Savvy coaches know that meeting needs is surprisingly easy and that the relief clients feel when their needs are met frees up energy to build a life that is truly wonderful. So meeting needs is the first step toward happiness, the gateway on my road map to happiness.

Then there's the idea of ease and engagement that many people believe is part of happiness. We've all had happy experiences in which we got to do things "our way" and it felt way better than having to do them someone else's way. That's one reason so many people dream of being their own bosses. And if you have a hobby, probably you've enjoyed moments when time just flew, because you were having fun. 

Ease, engagement, fun and tempus fugit are all outcomes of using what positive psychology coaches call, strengths. Everybody has skills or talents that allow them to do things easily that might be hard for the rest of us to do. Like needs, strengths are individual. Help someone discover theirs and assist them in finding ways to use them and you'll help put them on the road to happiness. You'll also free up energy that they might have wasted trying to do things someone else's way. That means more energy is available to create a wonderful life.

So what makes life wonderful?

Everyone can think of people, experiences, or things that help to make life more wonderful. Usually there's an underlying reason why, to one individual, family feels like the most important thing, while travel, for instance matters most to someone else. Finding that underlying thing can transform life, but most people never do. What I'm talking about is what effective coaches call, "values". They are perhaps the most important coaching topic, of all.

Yep, everyone's values are a bit different, just as everyone has different needs and strengths. Values are what matter most to us and living your life expressing what's most important to you is marvelously fulfilling. It has an additional element of service to it, whether intentional, or not. So if you keep a lovely garden, because you value beauty, everyone who sees your garden benefits. Or if you work hard at your job, because you value diligence, both your employer and customers of your employer benefit. Sometimes you may intentionally serve others, other times service might just be accidental, but either way, you are serving the larger good. That gives meaning and purpose to your life, while making the world a bit better for everyone else.

Service, meaning and purpose are the road to lasting happiness, but most people need help identifying their values and designing their lives around them. In fact, most people mistake their needs for their values and take their strengths for granted. Too bad.

So my road map to happiness is this: free yourself from chronic negativity by getting your needs met. Discover your strengths and use them in as many ways as you can to enjoy more fun and ease. In fact, use  your strengths to get your needs met and express your top values for relief from negativity, more energy and fun, as well as a deep, fulfilling and abiding sense of happiness.

That's what I call happiness.

If you're a coach (or want to become one) and you're curious how you can help others get their needs met, activate their strengths, and express their values, you'll love the upcoming Coaching Values, Needs, and Strengths module at SCM. You'll become a much more efficient coach, learn how to use assessments to help your clients more quickly, and earn a certificate of completion, all in just four weeks.

Click the button below to learn more and/or register.

Register: Coaching Values, Needs & Strengths

 

 

 

Topics: coach training, Certified Positive Psychology Coach, Positive Psychology, positive psychology coaching, Strengths, Needs, Values, happiness,

Coaching with Neuroplasticity Exercises: 9 Fascinating Facts

Posted by Julia Stewart

neuroplasticity exercises

The Certified Positive Psychology Coach Program includes the upcoming Coaching with Neuroscience course, which is a fascinating look at the neurobiology behind the power of positive psychology.

Because coaches are not scientists, but rather personal change agents, we focus less on complex anatomy and chemistry and more on how human systems communicate within, without and between our clients and ourselves, so we can influence our clients to grow, transform,  transcend, and reach amazing goals. We're not just science-based, we're science-integrated.

When we talk about coaching and neuroscience, we're really talking about the applied science of positive neuroplasticity and how to use neuroplasticity exercises to create lasting transformation for coaching clients.

Neuroplasticity is perhaps the most ground-breaking and revolutionary finding in modern neuroscience. It helps explain why and how people can make real changes in their lives and it makes sense of the many surprising findings coming to us from positive psychology researchers. As such, it's virtually a required topic of understanding for every professional coach.

Here are nine fascinating facts about coaching with neuroplasticity exercises:

  1. Your brain is constantly rewiring itself. Not only does it change from one day to the next, it changes from one moment to the next. The brain you go to sleep with tonight will literally be different from the brain you woke up with this morning. This creates opportunities to rewire the brain for greater resilience and resourcefulness, which is the top focus for brain-based coaching.
  2. Coaching changes the brain positively. The brain-states and physical being-states, experienced by your clients during coaching, make temporary changes in the clients' neural nets. A neural net is a group of neurons that are wired together. These changes, when experienced repeatedly within and without coaching, become sustainable and relatively permanent. Coaches have an opportunity to shift clients to the states most conducive to well-being and resourcefulness, leading to greater success in virtually every realm: interpersonal, emotional, cognitive, and physiological. Clients literally become happier, more successful, and even healthier, as a result. 
  3. The "mind-body split" is simply wrong. The philosopher, Descartes, theorized some 300 years ago that mind and body were made of different stuff. Traditionally, science and medicine have embraced this notion and, although they've made many incredible discoveries since, it turns out the mind and body are intimately connected via chemicals, physical structures and electricity. Ultimately they are one and coaching with neuroscience acknowledges and integrates that.
  4. Insights, also known as "Aha" moments, are moments of sudden change in the brain. When new information is integrated, or old information is finally bridged, neural chemicals are released that feel good and often cause the client to light up or giggle. Some insights are peak experiences that help create lasting change for our clients. Others are less powerful, but can be strengthened for greater sustainability. It's extremely important for coaches to understand how to handle these moments so full integration occurs. Otherwise, insights evaporate like forgotten dreams and offer little benefit to our clients.
  5. Stuck clients are caught in neural loops. The old saying in neuroplasticity, that "neurons that fire together, wire together" offers both the good and bad news of brain science. When a coaching client is stuck, he thinks over and over about a problem without finding a solution. Each time he does so, he strengthens the neural connections around the problem, making it seem increasingly impossible to solve. It's like riding a bicycle on a muddy path each day. Eventually a rut will form that is so deep it's almost impossible to ride the bike anywhere but in the ever-deepening rut. Skillful coaches can instantly pull clients out of their ruts and refocus them on solution-producing thoughts.
  6. The human brain is naturally negative. This probably had survival value in the past, but causes toxic stress and other problems in the modern world. The good news is that the brain can be trained to think more positively and that can become a positive habit over time. Indulging in negative thinking is a form of brain abuse that scientists call "rumination", because it's rather like a cow chewing its cud. Rumination is highly corolated with depression and anxiety, but even in emotionally healthy clients, learning more resourceful ways to think can be life-changing.
  7. The brain communicates with structures and organs in the neck and torso via the vagus nerve. The vagus is probably what you're feeling when you experience strong emotions in your body. Interestingly, the gut and heart both contain so many neurons of their own that they are sometimes referred to as the 2nd and 3rd brains and they "talk" as much or more to the brain than it talks to them. When you know something in your heart or feel it in your gut, you're experiencing something real.
  8. Oxytocin, a.k.a. the "love hormone", works with the vagus nerve to create a sense of bonding between parents, partners and others. Oxytocin does have it's down side, but increasing it during coaching, via specific behaviors, creates trust and regard that are fundamental to successful coaching sessions.
  9. The mind isn't created by the brain, but rather appears to be the outcome of a variety of internal, and interpersonal, systems. In fact, given the power of neuroplasticity, it may be more accurate to say the mind creates the brain. Through neuroplasticity exercises, we can assist clients to use their minds to change their brains, and other systems, such as the heart and gut, in ways that help them integrate, grow, and transform their lives and themselves.
Try this positive neuroplasticity exercise right now to shift into a more positive and resourceful mind state. This is especially powerful if you're not feeling as happy, or as optimistic as you might.
  • Close your eyes and focus on your breath for a minute or two. It's ideal if you inhale for about 5 seconds and exhale for the same length, but don't worry about this or time yourself. Allow it to happen with a relatively relaxed, unthinking mind.
  • Now find something good, no matter how small, that happened today or yesterday. Allow yourself to feel good about this thing or event. Let it sink in. Savor it.
  • Now associate your five senses with this good thing. How does it look? How does it sound? How does it taste, smell, and most of all, feel? These questions may not seem logical, but play with them a bit.
  • Next, ask yourself what this event or thing means to you and why does it matter? Do you associate it with any of your values or strengths?
  • Last, what part did you play in the occurence? Take a moment to be grateful to and acknowledge yourself and everyone connected.
  • Now let this wonderfully layered experience of your positive event sink into every cell in your body. Enjoy it. You may even want to revisit it again several times and/or do this exercise with other experiences. Over time, they will help you experience greater joy, pleasure and gratitude.
If you'd like to learn a lot more about coaching with neuroscience in general and positive neuroplasticity exercises specifically, the Introduction to Coaching with Neuroscience course starts in two weeks and you can get it by joining the Certified Positive Psychology Coach Program or take it as a stand-alone module and qualify for a Coaching with Neuroscience Certificate.

 

Go here to register:

 

Register for Coaching with Neuroscience Here.

Topics: Certified Positive Psychology Coach, Positive Psychology, positive psychology coaching, Strengths, Values, Neuroplasticity

Learn Strengths-Based Positive Psychology Coaching for Free

Posted by Julia Stewart

positive psychology coaching

 

 

 

 

 

 

 

 

 

 

 

 

Photo by Elan Sun Star 

One of the free services that School of Coaching Mastery offers to coaches is our free study groups, which are hosted by SCM coach members. Our newest study group, the Positive Psychology Coach Study Group is about to launch with Strengths-Based Business Coach, Nancy McCabe, CCC. Nancy is an awesome model of positivity and she happens to be a member of our Certified Positive Psychology Coach Program. Learn more about Nancy here.

Why would you want to join the Positive Psychology Coach Study Group?

How can you join the Positive Psychology Coach Study Group?

  • Go here to join the free Positive Psychology Coach Study Group

  • You'll be sent directions on how to register for the specific study-group webinar sessions you want to attend 

  • If you need to miss a session that you've registered for, please UN-register in advance, using a link provided in your confirmation email

  • REGISTER ASAP, BECAUSE SEATING IS LIMITED

Join the Positive Psychology Coach Study Group below:

 

Join the Positive Psychology Coach Study Group

Topics: business coach, becoming a certified coach, Positive Psychology, positive psychology coaching, Strengths, Science of Coaching

Positive Psychology Coaching: When Is a Strength Really a Weakness?

Posted by Julia Stewart

Positive Psychology Strength

 

Positive psychology turns the traditional psychology of illness on its head by redefining mental health. Instead of cataloging symptoms of mental illness (which apparently we all have), health is instead defined as: flourishing despite the presence of some symptoms. Assets matter more than deficits, so the focus is off healing and onto increasing well-being. That makes positive psychology an excellent fit for coaching.

 

For instance, strengths-based psychology is a subset of positive psychology and is used by many coaches to help their clients succeed and enjoy life more. The client takes an assessment to identify core strengths and then works with a coach to cross-train their strengths and master them. It's simple, straight forward and can work brilliantly.

 

But do weaknesses never matter? Is strengthening your strengths really all you need? And is it possible for a strength to also be a weakness and visa versa? 

 

Here's an example: I have a relative who is highly productive, organized and fast. I have another relative, who is a mental-health professional, who says this is obsessive compulsive behavior. Really? She is flourishing, so I'd say what she has is showing up as a strength, not a weakness. According to the Clifton Strengths Finder, she's a strong Activator, someone who, once she's decided what to do, gets it done fast. According to Clifton, I'm a strong Strategizer and should work with Activators. When I collaborate with my Activator relative, I suggest things we should consider and we decide what to do about them. Then, while I'm thinking about adding them to my to-do list, she gets them done. For me, this is a little like having a magic genie. 

 

I haven't done exhaustive research on strengths vs. weaknesses, but I've deep dived into it more than most coaches. Here's what I've observed:

 

  • A strength can get you into trouble and still be a strength, but if it causes more trouble than it solves, it's mostly a weakness.
  • If you have a rigid need to use a strength, even in inappropriate situations, it has become a weakness.
  • If you can negotiate and modulate a strength as needed, it's not a weakness.
  • As your life changes, you may develop new strengths you didn't know you had.
  • If you over-rely on your strengths, you may never develop some and that could be a weakness.
  • If you work alone and expect your strengths to pull you through every situation, you'll likely fail in areas where you're weak. Outsource to someone else's strengths.
  • Your idea of strength may be someone else's idea of illness. Focus on flourishing and ignore the the judgers.

 

The key is who's in charge. Are you using your strength, or is it using you?

 

If you'd like to add positive psychology to your coaching, plus get a certificate and 8 ICF CCEs...

 

Learn About Positive Psychology for Coaches

 


Photo by US Navy Images

Topics: Coaching, Coaches, ICF, Coach Certification, Coaching Certificate, Positive Psychology, positive psychology coaching, Strengths

6 Ways Life Coaching is Like Hostage Negotiation

Posted by Julia Stewart

hostages freed by Mohammed Ghafari resized 600
Hostages being freed, Egypt, 2008. Photo by Mohammed Ghafari, Flickr, Creative Commons.

 

 

Life coaching is confused with a number of other professions. Hostage negotiation isn't one of them. So it might shock you to know that effective hostage negotiation shares quite a lot with effective life coaching.

 

Why? Both coaching and negotiation are basically conversations between human beings. The same 'magic' communication skills work well, whether between coach and client, salesman and shopper, parent and teenager, or negotiator and terrorist. In fact, these conversations are really not all that different from each other.

 

I discovered this yesterday while reading Wired magazine collumnist, Eric Barker's interview with former top FBI hostage negotiator, Chris Voss, who now teaches business negotiation at places like Harvard. In it, Chris shares tips and secrets on how to negotiate successfully, stop thinking like a schizophrenic, and why you should never settle for a one-boob breast augmentation.

 

Here are six ways Hostage Negotiation is like Life Coaching:

 

  1. You can't ignore emotions. Chris says one of the biggest mistakes many negotiators make is that they try to ignore emotion and just be rational. The problem with that, as he says is, "There’s a lot of scientific evidence now that demonstrates that without emotions you actually can’t make a decision, because you make your decisions based on what you care about." In coaching, what you care about is called your 'Values'. Great coaches always clarify their client's values, otherwise their clients can't make good choices. I tell my coaching students that emotions always have an underlying logic. Once you understand the meaning behind the emotion, it always makes sense and moving forward gets easier.
  2. You have to really listen. Most people don't really listen to each other; they just formulate their responses while the other person is talking. The result is that they don't really hear everything the other person is saying. Worse, it means most of us go through life without anyone ever really hearing us. That's a soul-slaughtering experience. No wonder some people go postal. Chris says negotiating with a schizophrenic is especially challenging, because a schizophrenic is often distracted by voices in their head. He says when you listen to your own voice in your head instead of to the other person, you're behaving like a schizophrenic who can't really hear what's going on. I couldn't say it better.
  3. Feed back what you're hearing. Chris says, "The idea is to really listen to what the other side is saying and feed it back to them. It’s kind of a discovery process for both sides. First of all, you’re trying to discover what’s important to them, and secondly, you’re trying to help them hear what they’re saying to find out if what they are saying makes sense to them." In coaching, this is called mirroring, or you can double-duty it and also acknowledge them as you mirror. Both of you will get more clarity. The other person will know you're really listening, which helps make a stronger connection. The result is greater openness and willingness to work with you.
  4. Keep clarifying. Chris suggests, "You can say, 'What are we trying to accomplish here?'  Then, 'How is what you are asking for going to get you that?' Great coaching questions! Most people, terrorists and schizophrenics included, need help clarifying what they really want and how they're going to get it. That's what coaching's about. Apparently, that's an important part of hostage negotiation too.
  5. Never compromize. According to Chris, compromize is a terrible thing. The metaphor he uses is the husband who wants his wife to get a boob job. She doesn't want to do it, so they compromize and she just gets one. In other words, nobody gets what they really want. Coaches exist to help people get what they really want. Most people are so used to compromizing that what they tell you they want is usually just what they think they should want or what they think they can get instead of what they actually want. Trust me, your clients can get what they don't want on their own. They don't need to pay you thousands of dollars to help them compromize.
  6. Don't argue. If each side is presenting its arguments, neither is really listening (See #2). Instead of resolution, you get more conflict. If you want the other side to hear you, let them get their whole story out. Otherwise, that story will get in the way of their ability to hear you. It'll get in the way of getting what they want, too. 

 

Obviously, there are key distinctions between life coaching and hostage negotiation. For starters, a negotiator has an agenda to resolve a horrible situation without anyone getting hurt or killed. In coaching, our only agenda is to help the client think and act more resourcefully so they can get what they really want. The negotiator may only be trying to buy time until the SWAT team can either rescue the hostages or arrest the terrorist. Big difference.

 

But people are people. They want you to hear what matters to them, even if they can't articulate that, yet. Maybe if more people were coached, fewer people would go ballistic.

 

Learn how to coach people on what really matters to them (and get a coaching certificate):

Register: Coaching Values, Needs & Strengths 

Topics: Coaching, coach training, coach, coaching classes, clients, Life Coaching, life coach training, Coaching Certificate, Strengths, Needs, Values

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