Coaching Blog

Gregory Schillinger was one of the first coaches to take a chance on School of Coaching Mastery three years ago.

So you can imagine that I was pretty darned pleased when Gregg called me up a few weeks ago and told me he's now making more money than he ever thought possible. This, while building a new coaching business in the middle of the Great Recession!

It's really no surprise, though. Gregg is an enormously talented coach and successful businessman. But then, coaches who are attracted to the word, mastery, tend to be a cut above. Hence our name, School of Coaching Mastery.

To paraphrase Gregg, it's the ones who 'get it' that you want to attract, because they get the most value.

I invite you to listen to my entire interview with Gregg, below (worth listening to the full 24 min.), because his experience can help you succeed beyond your expectations, too, but here's an outtake that is pure gold:

'If I had a plan that said I want to make this amount, I wouldn't have. And much to my wife's surprise, and now I think she's come around to think that it's good to have a plan, but best to be able to adapt for reality, because you never know who you're going to meet on the street, or in a conversation, or through a contact and that's where the plan really starts to take place. You know, it's a fluid thing.

I'm doing very well, I must say. Better than I ever have or thought I would. But in the end of the day, why not? Why shouldn't I do well and why shouldn't anybody do well? I think forcing the expectation would have done me no good.

Accept what I have now and having faith that it would all work out is how. That's my plan. That's it in a nutshell.'

Gregg's a business coach who specializes in helping new restaurant owners succeed. His website is: CoachingRestaurants.com

Unfortunately, the audio player isn't working on this page, but you can listen to this audio here.

Are you also a coach or coach-to-be who's attracted to mastery and an 'early adopter'? You may be a perfect fit for our new Ultimate Coach Training Pilot Membership Program, which can save you a bundle. You can't read about it on our site, but you can attend a free class this week to learn about it. There are just seven spots open in this program.

Sign up for an invitation to a free call with Julia Stewart on how to become a Pilot Program Member of the Ultimate Coach Training Program.

Have you ever wished you could get insider tips on how to succeed at something?

Like how to win a contest or how to attract more clients? Well, I'm about to give you insider tips for both.

Marketing experts say that blogging is one of the most important tools for client attraction in any type of business, particularly if you don't have a big advertising budget. That advice couldn't be more true for coaches.

That's why we sponsor the Best Coaching Blogs Contest each year. Coaching Blogs offer some of the most cutting-edge information about coaching and they are free. That's awesome for the consumer and it's a great marketing strategy for coaches. The contest highlights the very best and it's an effective inbound marketing strategy for School of Coaching Mastery. Everybody wins. But not everybody wins the contest.

Winning at Best Coaching Blogs is a lot like winning at blogging. Both will attract more clients to you, so listen up!

9 ways to win Best Coaching Blogs:

1. Know your audience. The easiest audience to write for is yourself, your friends, or your clients, in that order. But if you're writing to attract more clients, you need to work harder to offer value, to be understood, to create fans and attract clients. If you're writing to win Best Coaching Blogs, remember that your blog will be read by folks who don't know you and you'll need to win over both coaches and non-coaches. They are very different audiences.

2. Know the difference between a business blog and a personal blog. A personal blog, or weblog, can be quirky, weird and profane. A business blog can be all of that, too, depending upon your audience. Generally speaking, a business blog needs to offer more service and value and build more trust than a personal blog, because you ultimately want your readers to spend not just their time, but their money with you. That usually requires more discipline and perhaps less soul-baring. Service, value, trust and discipline will go a long way to help you win the Best Coaching Blogs Contest.

3. Actively create trust. Notice that the word, 'trust' is coming up a lot? You may have already created a fantastic level of trust with the folks who know you, but if you want to attract more people (and contest votes) via your blog, you'll have to create trust through your actual writing. How do you do that? Tell the truth. Give away your best secrets. And show up consistently, meaning develop a consistent voice and blog regularly and frequently enough that people start to count on your articles. As a rule of thumb, you need a minimum of about 20 articles to create blog credibility and you should be blogging once per week or more.

4. Titles are critical. Learn to write titles that engage quickly and pique curiosity. You only have a second or two to convince someone that it'll be worthwhile to spend their valuable time reading your article. Check the right-hand column of this blog for a list of our ten most popular blog posts and you'll see examples of many of the types of posts that engage and create curiosity. If people don't read your articles, you won't attract either clients or votes.

5. Make sure the article delivers what the title promises. Piquing someone's curiosity and then immediately pulling a switcheroo to get them to buy or download something is just plain rude. It's also marketing suicide and readers will mentally blacklist you in a heartbeat. Don't use your blog to sell. Also, don't use it just to write about a product or program, unless your audience tells you they love that. Do offer something of value at the bottom of your posts for people who may want more. Treat your readers with respect and they'll come back. They may even vote for your blog.

6. Be remarkable. Thousands of life coaches write about the Law of Attraction. Don't be one of them unless you have something different to say. Write what no one else writes. Empower your readers. Help them achieve their goals. Make them feel smart for discovering you and they will tell all their friends. And their friends will tell friends. Soon, you have raving fans for your blog and for your work. Fans vote with a vengence.

7. Be Social. Success in the blogosphere is achieved through cooperation, not competition. Read other blogs and comment on them. Link to the best ones. Guest post on some. And announce what you and other bloggers are up to throughout the social media web. This advice is especially important during the contest. Treat your fellow contestants like friends instead of enemies, because in the end, the semi-finalists choose the Top Ten Winners.

8. Play nice. Every year, at least one blogger succumbs to the temptation to cheat and it's the other contestants who notice it first. That's a dumb strategy, because the contestants are the ones who choose the winners. Either play nice or loose. 

9. Break the rules. Although I'm giving you awesome advice for writing a successful blog that wins like crazy, your audience may want something completely different. Pay attention to them first and foremost and watch your blog grow in popularity. Best Coaching Blogs is in many ways a popularity contest. Write for your readers (and voters) and win!

Go here for a related article called, Best Coaching Blogs: Why a Winning Strategy Might Not Win.

Are you a blogger or even winner in one of the Best Coaching Blogs contests? What strategies do you use that I've left out here? Please share your best blogging strategies in the comments below.

Want more ideas? Download the free How to Blog Effectively for Your Coaching Business ebook here.

Yesterday, I got an odd email from the International Association of Coaching (IAC) President, Bob Tschannen-Moran.

Maybe I misunderstood, but it seemed to me that Bob was trying to tell me that a recording that I made with Natalie Tucker Miller and Elizabeth Nofziger, who are both IAC & SCM Certifiers, and using systems that belong to my company, actually belongs to the IAC to do as it sees fit, regardless of my wishes. Hmm...I think U.S. Copyright and Freedom of Speech laws would differ with that.

[Update: I just received a note from Bob, saying of course the recording is mine. I did indeed misunderstand. This post isn't an attack on Bob or the IAC Boards. I just disagree - or misunderstand. You're invited to add your thoughts in the comments section, below.]

If you know me well, you're probably chuckling, because I'm somewhat famous for my temper. It’s my worst weakness. On the up side, I always learn something valuable when I get mad. Here's what I'm learning from my latest tempest:

My loyalty actually lies more with Thomas Leonard's International Association of Certified Coaches (See the original logo above) than it does with the current IAC.  Today's IAC is the organization that evolved from that over the past seven years and of course, it is different. The problem for me is that I'm not okay with all of the differences.

If you’re curious, check out Thomas Leonard's original announcement about the IACC here. Is it better or worse? That's a matter of opinion, but here are some of my thoughts:

Thomas' vision for improving the quality of coaching worldwide was huge. He saw a skills-based coach certification as the vehicle to bring about this worldwide upgrade to coaching excellence and the IACC was the organization to oversee it.  It could only be accomplished if large numbers (most?) of coaches got on board. With a big mailing list of devoted followers and a willingness to put up $25,000 seed money, Thomas had the tools to make it work.

Given Thomas' tragic death less than five months after he announced the IACC, it is a triumph that it survived at all. His estate was tied up for over a year. His company changed hands and took a different path. However, the IACC already had thousands of passionate supporters. Many of whom, like me, were donating their time to make it happen. Still, it was a disturbing sign that his vision was already being watered down, when not long after Thomas' passing, the International Association of Certified Coaches' name was changed. It's now the International Association of Coaching.

What about the commitment to Certified Coaches? Read on.  

The IAC retained the Certified Coach brand. Although it no longer uses the Proficiencies, it still certifies coaches using a process similar to the one Thomas and the original IACC President, Michael 'Coop' Cooper, laid out. It is a very rigorous certification process that only about 25% of coaches pass on the first try. It does indeed raise the quality of coaching for many who attempt it.

However, the IACC's sister organization, the Coaching School Accreditation Council, announced at the same time by Thomas, doesn't exist. This organization would decide if a school could teach the intellectual property on which the Certified Coach designation is based and thereby prepare coaches to get certified. 

Is there an IAC coaching school accreditation process? No. Rather than a coaching school accreditation as rigorous its coach certification, the IAC has chosen instead to make its IAC Coaching Masteries(TM) available to anyone via a commercial license. It doesn't matter if you're a coach, a dentist, a plumber or a marine biologist, if you want to be an IAC Licensee and teach the Masteries, all you have to do is pay the IAC some money. What?

The IAC doesn't even require its licensees to be IAC Certified Coaches. Funny, they have one of the world's most rigorous coach certifications, but apparently anybody with a credit card is qualified to train coaches to prepare for it. Where is the consistency of purpose?

Worse, the IAC website doesn't clearly communicate this to visitors. Most people (in the U.S. anyway) assume that a license means some kind of test has been taken. If you want a license to practice medicine, you have to pass a test. If you want a license to drive, you have to pass a test, etc., etc. But if you want a license to teach the IAC Coaching Masteries(TM) all you need is some money. Good for the IAC, not so good for coaching.

A commercial license is the type you agree to if you want to use software by Microsoft or Apple. It's a bunch of legalese you must accept in order to use their intellectual property. It doesn't imply approval, it simply protects the organization that does the licensing.

The IAC license protects the IAC from risk, but it offers no leadership to the coaching world, not the sort that the IACC was founded upon. An organization can't lead without taking risks. 

Although I'm really not okay with the IAC's commercial license, I was the first to buy one. Why? I still believe in this certification. I'm just disappointed that so little attention has been paid to HOW coaches will upgrade their coaching by seeking IAC Coach Certification. The IAC says it is not in their mandate to teach or accredit. But this is an important need and leaving it unaddressed leaves a big crack in the process. The result is that only a fraction of Certified Coaches exist compared to the original intent. 

Numerous coaches have told me privately that they think the commercial license is a big mistake. However, the membership has virtually no way to fight it. Because although the original IACC granted voting rights to all Certified Coaches, the current Board of Governors (BOG) and Board of Certifying Examiners choose their own replacements, not the members. This means they can change the rules without even notifying us.

Don't get me wrong, many Board members are my close friends and colleagues. There are some dedicated people there working hard on the IAC and I think their intentions are good. But if you want to get on the BOG, you have to be recommended by a current BOG member and then voted on by the other BOG members. That can block certain people from ever being able to serve.

The current voting structure leaves the BOG unaccountable to anyone. It's easy for a comfortable 'group think' to set in and for board members to agree on rules that work for them, but not for the whole membership. If the IAC were to become the huge worldwide organization that Thomas envisioned, a small group of people and their friends would have too much power over this fast-growing billion-dollar industry.

Even though I've been invited to join both Boards, I'm not comfortable with the current process. I think IAC members should be making these choices, themselves. Give them the vote! Members of an organization who have voting rights tend to be more engaged and invested in it. Because there’s a disconnect between the board, the members and the mission, many of the original supporters have fallen away.

Is it fair for me to expect today's IAC to act like the original IACC? Probably not. But some elements that I think are critical to its mission, the mission that I still care about, have been lost over the years and that makes a big difference, at least to me.

That leaves me wondering whether School of Coaching Mastery's IAC license is still a fit for us. Without it, I'd have greater freedom in developing my own intellectual property and there wouldn't be disagreements over who owns my recordings.

Don't worry, if you're an SCM student, we're not going to make any changes right away and regardless, we'll keep our agreements. Even if we drop the license, we can still help you get certified. I've been helping coaches pass IAC Coach Certification since 2003 and the past two years since we first bought the IAC license (It wasn't available until then) haven't helped us do that any better.

What do you think? Should the IAC's Board be voted on by the IAC Membership? Should the IAC continue to license any and all comers? Is there any reason to stay faithful to the original IACC mission? Should members have more power? Or should we just quietly go on paying our dues?

By the way, if you're curious about the recording in question, it's available for free to members of the IAC North American Virtual Chapter, a free service for all coaches that we offer and that is aligned with the IAC.

Join the IAC North American Virtual Chapter for free here. 

I love social media for my coaching business.

I've been attracting coaching clients and students with online social tools for the past five years. Some of my favorite clients, ever, have come from web 2.0. Many of my Coach 100 students have had extraordinary success building their businesses with online tools. School of Coaching Mastery has had a strong social presence since its launch in 2007. Heck, we even have our own social networking site!

So I'm not the coach you'd expect to say that social media could kill your business. And no, I don't mean that your Facebook addiction might keep you from working on your business as you should (although it could). And I don't mean that you should be out shaking hands at live networking events instead of using online social networking (although some coaches really should be networking live instead of online).

I mean that the actual tools of social networking, if used poorly, can cost you coaching clients. And given how time consuming a good marketing plan can be to implement, tools that actually work against you can indeed kill your business.

What kinds of social networking tools could hurt a coaching business? Anything (and I mean anything) that annoys people. And let's face it, that covers a lot of territory.

Most new (and some veteran) business and life coaches have poor marketing and sales skills to begin with, so opportunities to do it poorly are abundant. But if you screw up your elevator speech at a live networking event, you only risk annoying a few people (and if you can laugh at yourself, you'll probably make a few friends, instead). But tools that allow you to contact everybody in your network in ways or at times that they don't want, can help you annoy thousands of people with one innocent little click. Ouch!

Repeat that innocent action again and again and your coaching business will be dead in the water before you know it.

Why is annoying people such a big deal when it comes to marketing your coaching business? Well, remember that cliche: 'Long after people have forgotten what you said, they'll remember how you made them feel'? You don't want to be remembered as the annoying coach.

Question: If you were looking to hire a business or life coach and you had narrowed it down to two coaches who both seemed to meet your criteria perfectly, would you hire the one who annoyed you are the one who didn't?

Sales decisions come down to subtleties. Sometimes a client doesn't even know why they chose to hire one coach over another. You don't have to annoy someone very much to tip the scales away from you.

What do you need to avoid in order to not kill your business with social networking tools? 

Well here are a few items that will help you to not annoy me. But get feedback from your own networks to find out what really bugs them.

1. Social SPAM. Any social app that's designed to spread itself automatically at the expense of annoying your network is social SPAM. The inspiration for this post is an innocuous little tool called, Boxbe, that's spreading around School of Coaching Mastery. Everytime someone I know joins it, I automatically get an invitation to join, too. I don't want to join. And I don't want to get email invitations to it several times per day. It's social SPAM and it's annoying. Plaxo is also annoying. Some poorly designed Twitter apps do this sort of thing. (And don't get me started on SpamArrest. I consider SpamArrest SPAM.)

2. Social Temptation. How often do you get invitations from Facebook or any social networking site to invite or notify everyone in your Outlook,Yahoo, Google, or other address book? How often do you do it? In my book, you get to do it once. One time. Resist the temptation to tell everybody you know about something unless they followed you or joined your group or fan page. Otherwise social temptation becomes social SPAM.

3. Social Scams.  @UnMarketing just posted a link on Twitter to this blog post about scam apps on Facebook. It's easy to get tricked by these because they look like so many other apps on Facebook. Maybe you should avoid temptation and not allow every app out there to connect to your account. (While I was researching this, I came accross Scott Stratten's - A.K.A. UnMarketing - blog post on how to lose friends and tick people off on Facebook.)

4. Social Abbrev. There's nothing wrong with LOL, WTF, Ouch! and KEWL unless you use them constantly. Remember you annoying uncle, cousin, spouse who said the same things over and over until you wanted to stuff mashed potatoes in your ears? Don't be that coach.

5. Social Games. As well as gifts, etc., ad nauseum. You can have fun at work but please stay focused so the rest of us can. Sorority Life, Mafia Games, Farmville, etc., I tolerate these from my relatives (barely), but not from you (unless you find a way to combine all three, which might be interesting). Don't you feel silly posting your latest livestock aquisition on Facebook? I don't think this would persuade even Old MacDonald to hire you to be his coach.

6. Social Pics and Tags. Not all of them. Most are great. You probably don't need me to tell you not to post the pics of you throwing up at that college binge party (the real sorority life). If not, stop reading this post and get thee to a 12-step program, fast. But consider your headshot. If you coach kids, then a shot of you with your kids is appropriate, but if you coach Fortune 100 execs, maybe not. And if somebody else posts or tags you in an unflattering shot, quietly request that they take it down. If you haven't annoyed them, they probably will. If not, be prepared for radical transparency. You have no more secrets.

7. Social Compulsion. Please don't fill people's Twitter streams with constant inane tweets. They will unfollow you. Direct messages are even worse. And you're not kidding anybody by tweeting nothing but Twitter names in the hope of getting noticed. Don't tweet or post unless you have something to say and definitely don't tweet constantly.

Well that's it for now. I could annoy you with a bunch of links to friend/join/follow us, like the 'Find us on Facebook' link above, but probably more valuable to you will be for you to get some training on how to attract clients effectively, which we do in our Coach 100 classes. They start again in February and they teach what actually works.

WARNING: You'll have less time for social networking when your coaching practice is full.

 Check out Coach 100 classes here.

 If you're reading this article then, obviously, you spend time online reading about coaching.

And if that's the case, then you must have noticed all those ads  that promise that you'll be a master certified coach in two days or 16 hours, or whatever. Sometimes, they also advertise their tuition, which is cheap, cheap, cheap.

You can imagine how those schools are regarded by real professional coaches. Mark Joyella (@CoachReporter), who writes for the Coaching Commons, tweeted about them (I'm paraphrasing), 'Sure and next weekend you can become a brain surgeon!'

I'm thinking those ads mainly appeal three types of people. Those who:

1. Think they already know how to coach (a.k.a. arrogant)

2. Are only interested in coaching for the money (a.k.a. greedy)

3. Are clueless (a.k.a. gullible)

Those who're attracted to us don't fit those descriptions, so I never considered weekend coach training schools our competition. 

But I reconsidered that when I heard that one of my most respected competitors, Barbra Sundquist, is closing her 'Become a Certified Coach' school at the end of this year [12-11-09 Update: Barbra isn't going out of business, but simply closing the doors of this particular program. See Barbra's comments in the comments section, below.]. Barbra cited a number of reasons, including rising competition from cheap, highly advertised, schools. That got me thinking...

What if the proliferation of bogus coach training schools drives out most or all of the legitimate schools?  Where does that leave the profession of coaching? Will the majority of coaches then be unskilled or disreputable? Will the reputation of coaching drop to the point that real professional coaches quit?

I'm not trying to be an alarmist here. You can't prevent a potential problem if you're not willing to look at it. Coaching has enjoyed incredible freedom in the past 20 years. But the success and freedom of coaching has sometimes attracted people with the wrong motivations.

I admit, 2009 has been a challenging year for School of Coaching Mastery, as well. Several of our students didn't pay their bills. But that forced me to consider just how committed I am to coach training and I realized that if it came down to choosing between my home or my school, I'd give up the house!

So I'm in it for the long haul. But what about you? If you're committed to coaching, then you're probably just as disturbed as I am about the proliferation of schools and coaches who don't cast a good light on this profession.

What do you think needs to be done about it? Do coaching organizations like the IAC and ICF have a responsibility to do anything? Do they even have the authority to do anything? Or do coaches themselves need to take more responsibility for the image of the profession?

There's lots of hang-wringing going on in private forums, but coaching is about action. Do you need to take action?

Please post your views on this in the area below and if coaching is a really important issue for you, please also share this article with the social sharing tools, above. 

If you're a smart coach, you've learned that 'free' can be priceless.

Free is an attraction magnet and one of the smartest ways to market. That's why savvy coaches give away free sessions and other attractive stuff. 'Free' leads to relationships and relationships lead to clients.

Coaches didn't invent 'free', of course. We are also the happy beneficiaries of many free tools that make starting a coaching business one of the least expensive businesses you can get into.

Another lovely development is that online tools are getting easier to use.

Here without further ado are a few of my favs (plus a nice freebie from us).

1. Gmail. Every online business owner answers email pretty much all day. What a delight to have email that is virtually SPAM free without ticking off your potential clients by forcing them fill out a SpamArrest Captcha box before they can even contact you (really bad for business, by the way). Gmail is free and comes with loads of storage. It's online, so you're computer never slows down while it's downloading your (spam) email into Outlook. [UPDATE 10-21-09: You can also upgrade to Google Apps Standard for free and use your website address as your email domain.)

2. Google Reader. While we're in Google land, here are a couple more items that are helpful. Other people's blogs are among the most valuable free resources you'll find on the web, but most folks haven't figured out the whole RSS subscription thing. That's a pity, but good news! Google Reader is to blogs what AOL was to email ten years ago. Suddenly those of us who are clueless can join the party, too. Better yet, Google Reader is free.

Question: when you click one of those little orange RSS buttons that you see on blogs, do you know what to do with all that code that comes up? Me either. RSS stands for 'really simple syndication', but in my opinion, that was a misnomer until Google invented Reader. Now you can copy a blog's website address and paste that into your little Reader subscription box and all the articles will show up there automatically. If you can read email, you can subscribe to blogs with RSS in Reader.

3. Flickr Creative Commons. Let's say you've gotten so comfortable with blogs that you are now blogging regularly yourself (good idea, by the way). Blog posts are more likely to get read when they include engaging pictures. You can download digital photos from many paid sites (I like Dreamstime*), but if you're blogging every other day or so (good idea, by the way) even a dollar per picture adds up.

Flickr Creative Commons allows you to download thousands of pictures freely. The 'Free Hugs' photo above is an example. Just do the right thing and credit the photographer in your post. (Free Hugs Photo by Kalandrakas)

4. Social Networking sites. A blog is a great way to communicate with your fans, but how do you attract fans, in the first place? One way is via social networking. The most popular sites for coaches are Twitter, Facebook, and LinkedIn. And they are free. Or you can go for a much more targeted site like, Mastery Coach Exchange. Free again. Add badges from your favorite social networking sites to your blog, as we've done here, and keep the flow of traffic moving to your site.

5. Bit.ly. To invite people to your site, you need to post links. But links can be pretty cumbersome, especially if there is a limit to how long posts can be (as they are on Twitter). You need a link shortening service. There are many out there to choose from. I used to be loyal to Tinyurl and it's still great, but Bit.ly has some extra bells and whistles that are especially nice. My favorites include the ability to post directly to Twitter from Bit.ly and the ability to track how many people clicked a particular link. Makes it easy to gage which projects are most attractive to my fans.

6. Topify. Another tool that I like to use with Twitter is Topify. Once you set up and account with Topify, you'll receive an email each time someone follows you on Twitter. Topify with share enough info about your new followers that you can decide whether you want to follow them back, block them from following you, and/or report them as spammers.

Most people think that having lots of people follow you is the name of the game on Twitter. Actually, the quality of your followers is far more important. If you're not paying attention to who's following you, you'll likely get a lot of porno-spammers and some very weird tweets. (By the way, I learned about both Bit.ly and Topify from @DannyBrown, who is a heck of a nice guy to follow on Twitter. If you like, you can also follow me at @MasteryCoach.)

7.MailChimp*. Now that you have some quality followers, you want to invite them to something. Make that something wonderful and you may develop some raving fans. Fans become clients. MailChimp is an email marketing and list manager that offers a free account for email lists up to 500. Use a bit.ly link to invite your social networking followers to sign up for your free newsletter (or whatever) and manage that in MailChimp for free until your list gets really big and then you start to pay something. (By then, your client's fees will more than pay for the service.)

8. SurveyMonkey. Good marketing is about listening even more than expressing (just like good coaching). And you don't stop listening just because your list grows. You just need more efficient ways to listen to your fans. Surveys are a great way to do this. SurveyMonkey is well-designed and unless you're using it constantly, like we do (Our Coach 100 Feedback Forms are on the SurveyMonkey platform, for instance) the free SurveyMonkey account will be plenty.

9. Teleconferencing. Another great way to communicate with your fans (and have something to invite them to) is by doing teleconference calls. There are a plethora of free teleconference services out there that have an impressive array of features.

Two that we like are FreeConferencCalling, which lets you record in MP3 for free (great for preparing your coaching sessions for IAC Certification) and even has a nice button player for your website; and then there is FreeConferenceCall, which has an 'audiopodium' feature, if you just want your participants to be able to use a telephone to call into the recording. (If you're ready to get serious about creating digital products out of your conference calls, you may want to step up to AudioAcrobat* for your recording needs. It is not a free service, but it does have a free trial. And if you want a teleconference line with more bells and whistles, MaestroConference* has a free trial, too.)

10. DimDim*.  Webinars have many advantages over teleconferencing. A recorded webinar makes a attractive movie, for instance, that you can embed on your site, blog or even YouTube. I've tried all the webinar services out there, including WebEx, InstantTeleseminar, and GoToWebinar. I think none compare to DimDim and the free version may be all you'll ever need. It even comes with a free teleconference line, if you want to do tele-webinars.

11. BaseCamp*. You can use Dimdim to collaborate with a group of people from around the world, but if you do a lot of collaborative projects, you may want BaseCamp, an awesome suite of tools from the folks at 37Signals. Very simple, clean neat tools for getting projects done efficiently. Who couldn't use more of that? And the free version is very robust.

12. Pulse. Hate Quicken and QuickBooks? Me too. But you still need to track your finances. A simple tool that tracks your cash flow, Pulse creates graphs and multiple views of your financial picture, so you can see where you are today, make projections into the future and sleep better at night. The free version is very nice and it works with BaseCamp, too.

13. PayPal*. Paypal used to be seen as a tool for amateurs, but boy, has it grown up. Setting up a basic Paypal account is still free. Note however, that when people pay you, Paypal will take a small percentage. All merchant gateways will do this, but most will charge some hefty fees upfront, as well.

The thing that's great about Paypal is that it can grow with you. Over time, when you need invoices, website buttons, subscription services, take payments over the phone, accept all major credit cards, plus debit cards and checks, Paypal can do all that and create reports for your accountant, too. You can learn as you go and if you want an alternative payment service, you can always add one, but some people like to pay directly from their Paypal accounts, so you may want to keep it. (At some point, you may need an online shopping cart to automate most of your business transactions. We use 1ShoppingCart* for this and it has a free trial. It integrates with Paypal and other merchant gateways.)

14. BigMind. So far, I've focused on business solutions that you can try out for free, but of course, every great coach has also done their personal development work. It's part of the job description. That could be another whole blog post, but today I'm highlighting my favorite free personal development resource. All this week, you can watch live streaming video of Genpo Roshi taking a group of retreat members through the Big Mind/Big Heart Process for free. Live participants paid hundreds of dollars to be there (I'll be there in November), but you can be 'there' for free. 

The difference between this Genpo Roshi free program and the free teleclass programs that I warned you about in a previous post, is that this is an advanced, in-depth program that is not designed to manipulate you into buying something, but is focused simply on providing value. Big distinction.

15. And of course, the School of Coaching Mastery has tons of free resources for you, too. Videos, audios, eBooks, free webinars, study groups and even our own social networking site. Just explore the site and blog and you'll find them. One resource that is particularly powerful is the 'Become a Coach!' eBook, which contains an 8-hour free coach training program. Again, this is not just a free informercial teleclass, but a real training program, for free.

Download the free Become a Coach! eBook and eCourse here.

Don't expect everything to be free of course. When it comes to your business, learn to pay for the stuff that helps you make more money. But try it for free, first.

* Disclosure: I'm an affiliate of this company. And I would recommend it, anyway.

[UPDATE: In June 2012, MyLifeCompass.com announced that it would no longer be a multi-level marketing company for life coaching. It was unclear what the company's future plans would be.]

Compass Coach, Kristi Arndt, qualified for a free Mercedes from Compass at the end of last August. She just went shopping for it yesterday:

To get the free car, Kristi and several other Compass Representatives qualified to become Compass Presidential Ambassadors by a certain date.

Kristi will be my special guest today at the first ever Compass Mastery Team  call, which I'll be leading once per month to mentor the Compass Coaches and Representatives on my team, so they create their own brand of success on their own terms.

Kristi is the perfect example of building a successful coaching business on your own terms. She's not one of those high-powered types who charges around grabbing what she wants and leaving bodies littered in her path. In fact, her personal symbol is the turtle, because she uses her own inner wisdom and timing to create the coaching business of her dreams, even if it takes her a little longer.

And Kristi's personal story is gripping, as well. This past summer, while Kristi was working passionately toward becoming a Presidential Ambassador, she was diagnosed with breast cancer and because breast cancer runs in her family, she chose to treat it aggressively.

Listen to Kristi tell the story of how her challenge with cancer turned into a wonderful experience. And how it didn't stop her from reaching her goals this summer.

Kristi is an amazingly inspiring person in so many ways. She shares her passion and joy with everyone who's interested and has built her business organically by making deep connections with the people who are most attracted to her.

Of course, I'm a little biased since Kristi is a personal coaching client of mine (she gave me permission to share that). She's also the very first person to register for a course at the (then) brand-new School of Coaching Mastery and then she promptly went out and qualified for IAC Coach Certification!

[UPDATE: January 2013, MyLifeCompass.com announced to its stakeholders that it was filing for bankruptcy.]

Click here if you want to learn more about Compass Coaching.

Remember the proverb about the butterfly that flapped its wings and caused a hurricane halfway around the world?

It's been attributed to many sources (An old Chinese proverb, maybe?), but this story often gets quoted as a simple way to explain Systems Theory.

In short, systems theory tells us that large systems (like planet Earth) appear chaotic to the human eye, but actually are mathematically perfect. They are just so complex, that we can't always see the patterns that are at play within them. Everything works together and because it all works together, sometimes tiny actions can catalyze exponential outcomes, like a butterfly's wings causing a hurricane thousands of miles a way.

Of course, a butterly can't actually cause a hurricane, all by itself. There's a huge differential in the amount of energy required, but tiny actions at the right time and place can be leveraged to create incredible outcomes. That's one of the great lessons of systems theory and every great coach has seen it happen again and again.

Computers have made it possible for humans to comprehend complex systems and how mysterious events actually occur. Before computers, systems theory was pretty much just a theory. It was difficult to measure the evidence.

So it is, that especially online, where a seemingly infinite amount of data can be tracked and measured, tiny actions can have been shown to create incredible outcomes, and things as silly as a social networks, like Twitter or Facebook, can be used to fight runaway forest fires or influence the outcome of a Presidential election.

 The Online Social Butterfly has been born and she is powerful, exponentially powerful.

Remember Susan Boyle, of Britain's Got Talent fame, and how she rocketed to stardom for hundreds of millions of YouTube visitors? Even compared to television, the internet is extraordinarily influential. Tiny events can be leveraged to incredible outcomes.

Coaches are in the business of leveraging 'flutterby' activities (a.k.a. baby steps) toward great successes, beautiful lives and even huge fortunes for our clients. And the business of coaching often turns on the tiniest of butterfly activities, like posting a comment on a blog, or tweeting about an event.

Add to that the permanent quality of the internet, which creates a public record of you and your activities for a lifetime and you can see how those activities create your identity, brand and reputation in ways that nothing else can. And it just keeps creating more and more momentum for you.

Your online 'reach' or following makes a difference, of course. But knowing what, where and when to leverage is even more influential. That's what distinguishes true Online Social Butterflies from everyone else.

Are you a true Online Social Butterfly? Or would you like to become one? At School  of Coaching Mastery, we have an actual job description for Online Social Butterflies. Currently, it is a volunteer position for coaches who want to learn how to leverage their actions and monitor their effects, so that they create an impact of tsunami proportions.

If you are interested, go here to apply for the Online Social Butterfly position and learn how to create small actions that change everything.

We've been working on a new digital product for coaches called, Master Coach Demos.

The idea is to let you listen in on coaching sessions with various certified coaches (probably all IAC Certified Coaches) and hear how they demonstrate masterful coaching skills. It could be priceless value for coaches who want to be the very best and have limited time or money to spend.

Here's my conundrum. The more I think about it, the more I want to do with this project. It started out as a CD or MP3 download product, but I'm not sure that would do it justice. I want it to be valuable to coaches and also  come in the format/s they need. It can't be all things to all people, but it can be optimal for most people.

I have a sample recording below that you can listen to, right now. It's uncut. As you listen, notice what you learn - and what you need to learn more from it.  Ask for what you need in the comments area, below. I'll be happy to answer your questions, so other coaches can learn from it, too.

Here are some potential ideas for Master Coach Demos:

• Include full-length masterful coaching sessions with commentary on what's working and why
• Include short coaching snippets of coaching that zero in on specific coaching skills and situations for fast, targeted learning
  
• Verbal and/or written explanation of what's working (and maybe what isn't)
  
• Interviews with the coaches, themselves, and maybe even with the clients, to hear what they experienced in the session, or as a result of it
• Monthly or weekly updates/installments
• Perhaps a membership site
• Video?
  
• Podcasts?
• Hmmm...
  

I could use your help...

Would this product be helpful to you? What would you use it for? (Prep for certification; use it to help you with specific client situations; 'on the fly' learning when you're at the gym or driving your car; etc...)

What format would you prefer? (Monthly membership; one-payment digital product; interactive membership for questions and support; etc...)

As a Thank-you, I'm including this one-hour coaching session for you to listen to right here. It's me coaching a celebrity client. Yes, I hesitate to call my own coaching session a 'Master Coach Demo', because it could always be improved. As I tell my students, 'Even if I screw up, it's a great learning opportunity for you to catch it and learn why something worked or didn't work.'

This recording is uncut. And I'm not offering commentary right here - yet. I'd love for you to listen and ask what you want/need to know in the 'Comments' section. That'll help me understand the precise way to deliver a session like this to you for faster/deeper learning.

Listen now:

Saying "no" is the first step in setting effective boundaries, which is a requirement for living a great life.

When you have the tools you need to say "no", you can open the door do being, doing and having what you really want. However, depending on how hard it is for you to say "no", you may also need coaching in order to incorporate this skill into your life. I became a coach, in part, to master this skill and now it's one of my coaching specialties.

I'm here to tell you that if you have a hard time saying "no", you're missing out on some of the best things in life, because you're not getting the chance to say "yes" to what you really want. That's one reason why hiring a masterful life or business coach is such a powerful game changer.

Whether or not you've already hired your own coach, here are some tips on how to say "no" effectively to almost anyone, including family, friends, neighbors, and co-workers who nag, plead, bully, etc. You will need to practice them in order to master them.

How much freer will your life be when you only say "yes" when you really mean it?

1. The simple no. Do your best to say "no" with a neutral tone of voice. No edge, no charge. Simply say, "No", followed by no explanation. This is the most powerful way to say "no". A variation is: "I'm sorry, No." The key is to not offer an explanation. Explanations just invite arguments.
2. The kinder no. Say, "I wish I could." (If necessary, follow with: "I understand. I wish I could.") This establishes that you're still a kind person, but you just can't. Again, no explanations.
3. The preference no. Say, "I'd rather not." (If necessary, follow with: "I understand. I'd rather not.") This time, you're being clear that you have a preference and that preference is, "no". No need to explain it.
4. The conditional no. Say, "I can't do it now, but I can do it ______." (If necessary: "As I said, I can't do it now, but I can do it ______.") This is a conditional "no". In some cases, you may be willing to say, "yes", but only under your conditions. Avoid trying to convince the other person that your condition is right. It doesn't matter who's right. (By the way, you have a "right" to set boundaries, even if you're "wrong".)
5. The broken record no. If the other person argues, say, "Be that as it may, I can't." Repeat exactly this phrase and nothing else, until the other person runs out of arguments. Again, avoid engaging in any argument or explanation. This is known as the "broken record" response. The person that you repeat it to will run out of steam, eventually.
6. The oh no. Just say, "Oh." This is useful if the other person tries to push your buttons, which is a common tactic of people who can't accept the word, "no." They most likely are upping the ante in order to engage you in an argument that they are used to winning. "Oh" is disarming, because it gives them nothing to argue with. Again, use a neutral tone of voice. Do your best to stay calm.
7. The I'm not having a good time no. If the person you're saying "no" to persists, say, "I'm not having a good time and I'd like to end this conversation." If they still persist, say, "I'm not having a good time and I'm leaving."
8. The stop no. If they still persist, "I'm asking you to stop." Stay calm. Next, "I'm requiring that you stop." Continue to stay calm.
9. The traffic cop no. Finally, put your hand up, palm forward (think traffic cop) and repeat any of the steps above. This is extremely powerful.

If good fences make good neighbors, then good boundaries make great relationships, great careers and great lives.

Once you've mastered these nine ways to say "no", the energy vampires in your life will slink off to find other victims and the energy that you free up for your own life will be incredible. You'll also start attracting higher quality people. And paradoxically, you'll probably become a more giving person. Trust me on this.

These nine ways to say, "No" will help you build effective boundaries within which you can create your best life. If you need a coach to help you, I still take a few clients. If you want to help others create fantastic lives and careers, join School of Coaching Mastery. Either way, it's okay to call me at 877-224-2780 to find out.