Coaching Blog

If you're active on social media, then you can't have missed the hoopla over Google Buzz, Google's foray into social networking.

Google gets it right so much of the time, that most of us were surprised when they messed up with Buzz. First off, after testing Buzz internally, Google made some assumptions about how customers would interact with Buzz. Those assumptions led them to integrate Buzz automatically with every Gmail account, instantly giving millions of Gmail users Buzz followers gleaned from their Gmail address books and linking private emails and chats with public social conversations. Whoa Nelly!! That's a major invasion of privacy!

In addition, Buzz links up blogs and social networking profiles, which is kind of a nice touch, but suddenly, millions of people realized that Google knows more about us than we thought and it apparently can't be trusted to use keep all that info private (see above). This prompted Karen Rubin of Hubspot, to comment that Google knows enough about her to build an exact clone. Eew.

Result? A lot of negative buzz on Buzz. And a mild sense of paranoia about what Google was really up to. Google has enjoyed a fantastic reputation for years and the Buzz snafu will hardly bring them down, but even big companies can spoil their success with too many missteps. (Re: Microsoft, AOL)

So what are the take-aways for coaches?

1. All the data in the world doesn't mean you really know what your clients want. Nothing's better than asking and listening, no matter how smart and informed you are or how good you are at what you do.
2. Just because your customers already love what you do, doesn't mean they'll love everything you do. You can build an awesome empire with one fantastic offering (like Google Search).
3. Guard your contacts' identity info even more than you guard your own. People hate having their data spilled out where they don't want it and as a business owner, you are liable if someone's identity is stolen, because of your mistakes.
4. Do Google potential clients and even connect with their social profiles. That's normal and expected these days, but don't collect so much info about them that you creep them out. Stalking is still extremely unattractive.

Bottom line? Be a coach in everything you do. Make it all about others and be sure to ask and listen. That's the foundation of great coaching and great coach marketing. It's why coaching is such a successful business (and why even Google's CEO says everyone needs a coach)

For more ideas on how to do it right:

Download the free Become a Coach eBook.

Folks say I'm brilliant for coming up with this, but really I'm just observant: The old Marketing Funnel (AKA Product Funnel) doesn't work that well for most coaches unless they flip it over.

The Marketing Funnel sounds so logical that I tried it out as soon as I heard of it, several years ago.

Result? Hardly anybody bought my lower priced products, but because I focused on products instead of one-to-one coaching, I got FEWER clients! Not only that, but the lower-priced products were a lot of work to create and I needed to invest in a virtual assistant and a shopping cart, which weren't cheap. 

Most real coaches that I know have the same experience. I say 'real' because some folks do quite well with this business model, such as successful internet marketers, authors and speakers, who can afford to hire teams of consultants and assistants. They can make this work. Sometimes those people also call themselves coaches.

If you're primarily a coach, without a team or a big budget and especially if you're new to sales and marketing, it's actually much easier to go straight to high-paying coaching clients and skip all the work it takes to fill your funnel.

Because the funnel approach takes so much time, work and money to create, it felt kind of like building the Great Pyramids. Instead of a funnel, which sounds like it will just pull clients to you via gravity or suction or whatever, it's more like pushing bolders up a steep incline for slave wages.

So I flipped the funnel over and turned it into the Great Coaching Pyramid. It's so much more effective for real coaches like me. If you're a real coach and what you want to do is coach, then go straight to the top of the Great Coaching Pyramid and you'll experience success faster.

If you love to coach, fill your coaching practice with one-to-one clients first, add products later, if you want. This way, you're doing what you love and that's really attractive. You don't need a huge investment or team to make it happen. Each client pays you well, so you make a living with 10-20 clients instead of 10,000 to 20,000.

I kept my shopping cart and assistant and some products. Because I found that my one-to-one coaching clients were interested in buying my other products and services, as well.

If you're a real coach, most of your income should come from coaching, right? And you can make a much better income by focusing on coaching, itself.

People will hire you without sampling all your products. Why? Because you're a good coach. You get that way by doing a lot of coaching, not by creating websites and products.

Here's a secret: Marketing Funnels are NOT triangular. A great company that teaches about marketing funnels and is honest and upfront about it is Hubspot. They have a team of very smart professional marketers. They're much better at it than you and I. I've seen screen shots of Hubspot's marketing funnel, based on their marketing data. It necks down to almost nothing after the very first level. That means they need to reach tens of thousands of people just to get a few clients.

Here are a few numbers about that: Fantastic marketers are happy to convert 5-10% at each level of their funnel. Not so great marketers are lucky to convert 1-2%. At a 2% conversion rate, you'd have to attract 2.5 Million free customers to get 20 high-paying coaching clients. Or you can build your business with coaching.

There are a few more spots in the Coach 100 Mentor Group. Join and fill your practice with coaching clients by July.

This is the most insidious reason that some coaches don't have clients.

• If you think the economy is in the way
• If you're not sure you're giving enough value
• If you've tried every program and nothing works
• If you think of investing in your business as an 'expense'
• If you think you should be doing better
• If you're focused on you, instead of your clients
• If your coach is frustrated with you
• If Sales & Marketing feel more like S&M...

It's popular to use coaching as an upsell product with an upscale name like, platinum, diamond, gold, or elite.

This is usually based on a business model that starts with a big 'reach' (tens of thousands of email subscribers and followers on social networks), then moves to thousands of leads (people who signed up for something for free), then hundreds of customers (people who bought something in the $20 - $500 range) and finally moves to the small end of the marketing funnel with a few small-group or one-on-one coaching clients who pay you hundreds or thousands of dollars per month for your attention and time, a.k.a Coaching. This is called a marketing funnel, because it starts with a huge number of contacts and funnels down to a small number of clients who each pays you handsomely.

There are huge problems with using a marketing funnel when you're first building your coaching business.

The first problem is that it takes an incredible amount of time, effort and often expense to build a marketing funnel and during all that time, you're making little or no money. (Try supporting yourself with sales of a $19.95 ebook when you only have a 500-person mailing list. Even if you're marketing is extremely effective and you sell to 4% of your list, that's $399.)

The second and more insidious problem with using a marketing funnel to build your coaching business is that you're not spending your time coaching. You must coach a lot more than you may think to become masterful enough to succeed at coaching people in high-end programs. And if coaching is your true calling, then you need to do a lot of coaching just to be happy and fulfilled. Sadder still, is that coaching pays really well, but you're not coaching and probably not making the money you deserve to make.

Don't believe anyone who tells you that you can't fill your coaching business with one-to-one coaching clients from the very beginning.

People who say you can't make a living with one-to-one coaching fall into two groups:

1. Coaches who couldn't fill their own coaching businesses with one-to-one clients and therefore think you can't either. That's an assumption that can derail your coaching business. Don't fall for it.
2. People who aren't really coaches, but are either internet marketers, authors or speakers who use coaching as an upsell product and want to teach you their 'method'. Don't fall for that either; not if you're serious about spending your time helping people by coaching them one-to-one or in small groups. 

I love social media for my coaching business.

I've been attracting coaching clients and students with online social tools for the past five years. Some of my favorite clients, ever, have come from web 2.0. Many of my Coach 100 students have had extraordinary success building their businesses with online tools. School of Coaching Mastery has had a strong social presence since its launch in 2007. Heck, we even have our own social networking site!

So I'm not the coach you'd expect to say that social media could kill your business. And no, I don't mean that your Facebook addiction might keep you from working on your business as you should (although it could). And I don't mean that you should be out shaking hands at live networking events instead of using online social networking (although some coaches really should be networking live instead of online).

I mean that the actual tools of social networking, if used poorly, can cost you coaching clients. And given how time consuming a good marketing plan can be to implement, tools that actually work against you can indeed kill your business.

What kinds of social networking tools could hurt a coaching business? Anything (and I mean anything) that annoys people. And let's face it, that covers a lot of territory.

Most new (and some veteran) business and life coaches have poor marketing and sales skills to begin with, so opportunities to do it poorly are abundant. But if you screw up your elevator speech at a live networking event, you only risk annoying a few people (and if you can laugh at yourself, you'll probably make a few friends, instead). But tools that allow you to contact everybody in your network in ways or at times that they don't want, can help you annoy thousands of people with one innocent little click. Ouch!

Repeat that innocent action again and again and your coaching business will be dead in the water before you know it.

Why is annoying people such a big deal when it comes to marketing your coaching business? Well, remember that cliche: 'Long after people have forgotten what you said, they'll remember how you made them feel'? You don't want to be remembered as the annoying coach.

Question: If you were looking to hire a business or life coach and you had narrowed it down to two coaches who both seemed to meet your criteria perfectly, would you hire the one who annoyed you are the one who didn't?

Sales decisions come down to subtleties. Sometimes a client doesn't even know why they chose to hire one coach over another. You don't have to annoy someone very much to tip the scales away from you.

What do you need to avoid in order to not kill your business with social networking tools? 

Well here are a few items that will help you to not annoy me. But get feedback from your own networks to find out what really bugs them.

1. Social SPAM. Any social app that's designed to spread itself automatically at the expense of annoying your network is social SPAM. The inspiration for this post is an innocuous little tool called, Boxbe, that's spreading around School of Coaching Mastery. Everytime someone I know joins it, I automatically get an invitation to join, too. I don't want to join. And I don't want to get email invitations to it several times per day. It's social SPAM and it's annoying. Plaxo is also annoying. Some poorly designed Twitter apps do this sort of thing. (And don't get me started on SpamArrest. I consider SpamArrest SPAM.)

2. Social Temptation. How often do you get invitations from Facebook or any social networking site to invite or notify everyone in your Outlook,Yahoo, Google, or other address book? How often do you do it? In my book, you get to do it once. One time. Resist the temptation to tell everybody you know about something unless they followed you or joined your group or fan page. Otherwise social temptation becomes social SPAM.

3. Social Scams.  @UnMarketing just posted a link on Twitter to this blog post about scam apps on Facebook. It's easy to get tricked by these because they look like so many other apps on Facebook. Maybe you should avoid temptation and not allow every app out there to connect to your account. (While I was researching this, I came accross Scott Stratten's - A.K.A. UnMarketing - blog post on how to lose friends and tick people off on Facebook.)

4. Social Abbrev. There's nothing wrong with LOL, WTF, Ouch! and KEWL unless you use them constantly. Remember you annoying uncle, cousin, spouse who said the same things over and over until you wanted to stuff mashed potatoes in your ears? Don't be that coach.

5. Social Games. As well as gifts, etc., ad nauseum. You can have fun at work but please stay focused so the rest of us can. Sorority Life, Mafia Games, Farmville, etc., I tolerate these from my relatives (barely), but not from you (unless you find a way to combine all three, which might be interesting). Don't you feel silly posting your latest livestock aquisition on Facebook? I don't think this would persuade even Old MacDonald to hire you to be his coach.

6. Social Pics and Tags. Not all of them. Most are great. You probably don't need me to tell you not to post the pics of you throwing up at that college binge party (the real sorority life). If not, stop reading this post and get thee to a 12-step program, fast. But consider your headshot. If you coach kids, then a shot of you with your kids is appropriate, but if you coach Fortune 100 execs, maybe not. And if somebody else posts or tags you in an unflattering shot, quietly request that they take it down. If you haven't annoyed them, they probably will. If not, be prepared for radical transparency. You have no more secrets.

7. Social Compulsion. Please don't fill people's Twitter streams with constant inane tweets. They will unfollow you. Direct messages are even worse. And you're not kidding anybody by tweeting nothing but Twitter names in the hope of getting noticed. Don't tweet or post unless you have something to say and definitely don't tweet constantly.

Well that's it for now. I could annoy you with a bunch of links to friend/join/follow us, like the 'Find us on Facebook' link above, but probably more valuable to you will be for you to get some training on how to attract clients effectively, which we do in our Coach 100 classes. They start again in February and they teach what actually works.

WARNING: You'll have less time for social networking when your coaching practice is full.

 Check out Coach 100 classes here.

While prepping for my interview tomorrow with Coach Reporter, MarkJoyella, I came across some fascinating tidbits on coaching in the posts filed by Mark at Coaching Commons.

As a former TV journalist (and Emmy Award winner), Mark keeps his finger on the coaching pulse like the pro that he is. Who better to interview on current trends in coaching for the January teleconference meeting of the IAC North American Virtual Chapter?

Some of these trends ultimately will impact how you practice the profession of coaching. And if there is one trend in coaching that never seems to go away, it's that the coaches who succeed best are either the ones leading the way or those who keep up and adapt quickly to important trends. 

You need to be at this interview. 

We'll be talking about the latest research on coaching, business mergers, high tech developments and job opportunities and we'll even touch on the story that I think proves that coaching has already gone mainstream!

There'll be a quick Q&A at the end of the interview, followed by 30 minutes on some Mastery 1 coaching skills that you probably already have, but may not be using, which can simplify your coaching and lead to happier more successful clients. 

We meet Thursday, January 14th, 2 - 3:30 PM Eastern/NY Time. To join this call and receive notifications on upcoming calls, as well as a white paper on 'How to Become an IAC Certified Coach', a recorded interview with IAC Certifiers, Natalie Tucker Miller and Elizabeth Nofziger, plus the IAC Notes - all for free -

Join IAC NAC Here. 

 Mastery Coach Exchange (MCX) is School of Coaching Mastery's own find-a-coach/social networking site.

MCX is designed to give professional coaches and the people who want to hire them, a chance to interact before money exchanges hands. It's also a great place for people who are thinking about becoming coaches to interact with coaches who are already doing it. In other words, MCX is an interactive coach directory. 

Many of my first clients came to me through coach directories that I participated in. The process was frustrating though, because directories are/were completely passive. All you could do was list yourself and then pray that potential clients would see your listing and call you.

Web 2.0 rewards coaches for doing what they do best: communicating and relating. Trouble is, most folks on Facebook and elsewhere are there to socialize, so you need to market delicately, if at all. Otherwise, your marketing message will be about as well received as that FBI warning on your favorite DVD. Market poorly online and you risk turning off the very people you'd like to attract.

MCX is clearly designed for professional coaches and those who want to hire them and/or learn more about them. Potential clients want to hear your marketing message. In fact, they want to get to know you. What better place than in a safe online community?

Best of all, you can add your profile to MCX for free. However, to be approved for membership, you must add a head shot of yourself, your first and last name, and at least one website or blog  address and/or social networking profile, so we can determine if you are who you say you are.

MCX is undergoing some upgrades right now to make it even more effective. Adding social share app's will help to spread your message across the web. We're also adding a monthly newsletter, to keep you updated on what's happening and you'll receive cool opportunities and discounts on School of Coaching Mastery programs.

Join MCX Here.