#7 Helping the client set and keep clear intentions
| Definition |
Keeps the client focused and working towards intended goals
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| Effect |
1. The client feels capable.
2. The client is clear about what he or she wants to achieve or transform.
3. The client is inspired by the possibilities.
4. The client moves forward purposefully.
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| Key Elements |
1. Inquiring into the client's intentions and goals.
2. Time spent on what is most important.
3. Clarifying direction of progress.
4. Periodically reviewing, revising, and/or celebrating the process and intentions.
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| Distinctions |
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| Effective Behaviors |
The coach:
1. Continuously clarifies what the client intends.
2. Perceives what matters to the client.
3. Asks questions which reveal the client's intentions.
4. Brings the client back to what is important.
5. Rephrases the client's intentions in a way that adds value.
6. Respects the client's goals and preferences.
7. Offers resources to enhance the client’s ability to clarify intentions (including models, tools, books, assessments).
8. Perceives or enquires, and responds to, changing needs and desires of the client.
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| Ineffective Behaviors |
The coach:
1. Pushes the client towards stated goals when they are no longer relevant.
2. Moves forward while the intentions are not clear.
3. Needs the client to follow the coach's agenda or methodology.
4. Second-guesses the client.
5. Follows the client’s tangents which detour from the stated goal.
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| Measures |
1. The client is more excited about the future.
2. The client is more excited about the present.
3. The client agrees to take more responsibility.
4. The client has a realization that removes a mental obstacle.
5. The client is engaged and excited about new direction.
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© 2007 International Association of Coaching.
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