#1 Establishing and maintaining a relationship of trust
| Definition |
Ensuring a safe space and supportive relationship for personal growth, discovery and transformation. |
| Effect |
1. The client is open to sharing and receiving.
2. The client perceives the coach as his or her personal advocate.
3. The client sees transformation and growth as manageable. |
| Key Elements |
1. Mutual respect and acceptance.
2. Confidence and reassurance.
3. The client feels safe to tell his or her deepest fears without judgment. |
| Distinctions |
- collaborative vs. cooperative
- acceptance and support vs. tolerance
- confidence vs. overbearing
|
| Effective Behaviors |
The coach:
1. Uses active listening.
2. Acknowledges own humanity/limitations.
3. Is alert to indications of fear/doubt.
4. Assures the client that anxiety, doubt or fear about transformation is manageable.
5. Uses questions to uncover unrealized hopes/dreams.
6. Asks probing, challenging questions to which the client responds openly.
7. Invites suggestions for better questions. |
| Ineffective Behaviors |
The coach:
1. Asks ineffective questions such as leading or closed-ended questions.
2. Does not invite suggestions from the client.
3. Limits the client and/or does not encourage the client to explore the most ambitious options.
4. Tries to "look good" or be liked.
5. Imposes an opinion.
6. Expresses or implies judgment
|
| Measures |
1. The client willingly shares concerns or fears.
2. The client responds positively to challenging questions/observations.
3. The client shares bold ambitions/dreams.
4. The coach acknowledges own limitations where appropriate.
5. The client freely expresses emotions.
6. The client is receptive to the coach. |
© 2007 International Association of Coaching.
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