|
IAC Learning Guide for Coaching Mastery 9
#9 Helping the client to create and use support systems and structures | Definition |
Helping the client identify and build the relationships, tools, systems and structures he or she needs to advance and sustain progress. |
| Effect |
The client is confident and secure in moving forward, knowing that resources are available or can be created. |
| Key Elements |
1. The coach suggests possible support systems and structures appropriate to the client’s needs.
2. The coach prompts the client to identify support systems and structures the client has but is not utilizing effectively.
3. The coach assists the client to identify areas in which the client feels a need for support and structure.
4. The client understands the value of appropriate support systems.
5. The client’s progress toward their goals or intentions is more sustainable. |
| Distinctions |
- supportive structures vs. constraining process
- complementary vs. duplication
- enhancing vs. overwhelming
|
| Effective Behaviors |
The coach:
1. Suggests relevant resources and references.
2. Helps identify systems that may be needed and elicits feedback on the client’s investigation, assessment and possible implementation of systems and structures.
3. Is responsive to suggestions for supportive and complementary systems and structures.
4. Actively seeks to identify ways of expanding capability through systems and structures.
5. Supports the client to address sustainability of systems and structures.
6. Is not attached to the client’s response to any resource, system, or structure.
7. Elicits and uses the client’s values and/or sense of identity to ensure sustainability.
8. Aligns coaching points with the client’s values and culture. |
| Ineffective Behaviors |
The coach:
1. Recommends resources, structures or systems without first identifying the individual client’s needs.
2. Recommends resources that may be inappropriate – for financial, cultural, organizational, personality or educational reasons – for the particular client.
3. Seeks to impose the coach’s own preferred structures or systems.
4. Overrides suggestions by the client as to possibly supportive systems or structures.
5. Does not offer or encourage support systems and structures when appropriate for the client.
6. Does not actively support the client in using the identified support systems and structures.
7. Does not address the sustainability of the identified support systems and structures.
8. The only structure utilized is “being accountable to the coach”, such as checking in with the coach on progress.
9. Assigns action steps rather than designing systems and structures. |
| Measures |
1. The coach is creative in helping the client generate support systems and structures without attachment to whether the client adopts particular ideas or not.
2. The client recognizes resources not previously identified.
3. The client expresses appreciation for, or understanding of, the value of systems and structures, utilizing existing resources or creating new ones.
4. The client embraces responsibility for using, finding or creating resources.
5. The client acknowledges that this new appreciation or sense of responsibility is empowering.
6. The coach addresses the sustainability of the support systems and structures.
7. The coach is able to distinguish between an action step and a supportive system. |
| Common Mistakes Coaches Make |
- Only identifying a to-do list of actions.
- Over-relying on accountability as a support structure.
- Letting the coach identify all, or most of, the actions and systems, rather than involving the client.
- Imposing their own systems.
- Only identifying support structures that are readily apparent (such as a spouse, coach, job description or current role in an organization).
- Not taking into account the client’s culture – encouraging actions that would be inappropriate in the culture.
- If coaching within an organization, not taking into account the organization’s culture – encouraging actions that would be inappropriate in the culture.
- Not building systems and structures around the client’s core issue.
- Not addressing how the limiting beliefs or blocks identified during the coaching session will affect the client’s use of the system or structure. |
| Indicators the Coach Understands the Mastery |
- The coach knows the difference between a system and an action plan.
- The coach addresses multiple structures or systems – such as physical, emotional, mindset, etc.
- The client understands what they need to do to ensure the effectiveness and sustainability of the systems and structures.
- The coach and client discuss what needs to happen for client to do this reliably and consistently, so that the issue is handled and does not become a recurring pattern.
- The coach ensures the client’s structures are in alignment with the client’s values and/or identity.
- The coach and client address any inner conflict that might interfere with sustainability.
- The coach helps the client identify resources and support structures within the client’s workplace or organization.
- The coach inquires about and addresses present circumstances, expectations, and possible constraints within the organization. |
| Definition |
Helping the client identify and build the relationships, tools, systems and structures he or she needs to advance and sustain progress.
|
| Effect |
The client is confident and secure in moving forward, knowing that resources are available or can be created.
|
| Key Elements |
1. The coach suggests possible support systems and structures appropriate to the client’s needs.
2. The coach prompts the client to identify and list support systems and structures the client has but is not utilizing effectively.
3. The coach assists the client to list areas in which the client feels a need for support and structure.
4. The client values the need for appropriate support systems.
|
| Distinctions |
- supportive structures vs. constraining process
- complementary vs. duplication
- enhancing vs. overwhelming
|
| Effective Behaviors |
The coach:
1. Suggests relevant resources and references.
2. Helps identify systems which may be needed and elicits feedback on the client’s investigation, assessment and possible implementation of systems and structures.
3. Is responsive to suggestions for supportive and complementary systems and structures.
4. Actively seeks to identify ways of expanding capability through systems and structures.
5. Supports the client to address sustainability of systems and structures.
6. Isn’t attached to the client’s response to any resource, system or structure.
|
| Ineffective Behaviors |
The coach:
1. Recommends resources, structures or systems without first identifying the individual client’s needs.
2. Recommends resources which may be inappropriate—for financial, cultural, personality or educational reasons—for the particular client.
3. Seeks to impose on the client the coach’s own preferred structures or systems.
4. Overrides suggestions by the client as to possibly supportive systems or structures.
5. Doesn’t offer or encourage support systems and structures when appropriate for the client.
6. Doesn’t actively support the client in using the identified support systems and structures.
7. Doesn’t address the sustainability of the identified support systems and structures.
|
| Measures |
1. The coach is creative in helping the client to generate support systems and structures without attachment to whether the client adapts to particular ideas or not.
2. The client recognizes resources not previously identified.
3. The client expresses appreciation of the value of utilizing existing resources or creating new ones.
4. The client embraces responsibility for using, finding or creating resources.
5. The client acknowledges that this new appreciation or sense of responsibility is empowering.
6. The coach addresses the sustainability of the support systems and structures. |
© 2007 International Association of Coaching.
All use, reproduction, distribution and modification of these materials is subject to the terms and conditions of the license available at www.certifiedcoach.org/license
|