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IAC Learning Guide for Coaching Mastery 5
#5 Expressing | Definition |
Attention and awareness to how the coach communicates commitment, direction, intent, and ideas – and the effectiveness of this communication. |
| Effect |
1. The coaching interaction is enhanced with the client being at ease and trusting.
2. The client is open to understanding and/or questioning any
communication from the coach.
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| Key Elements |
1. Respect.
2. Attentiveness.
3. Client-focused.
4. Clarity.
5. Appropriateness.
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| Distinctions |
- communication “for” the client vs. “to” the client.
- allowing the “how” of communication vs. the “what” of communication (how the coach conveys his or her support and encouragement vs. using words alone for expression).
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| Effective Behaviors |
The coach:
1. Maintains focus on and attention to the client.
2. Builds and maintains rapport through tailored communications.
3. Uses verbal and nonverbal skills effectively.
4. Speaks mindfully, clearly and concisely, for the benefit of the client.
5. Speaks directly, while sensitive to the client’s mood and circumstance.
6. Invites the client’s input, self-disclosure and expression of feelings.
7. Uses pace and energy effectively.
8. Models appropriate boundaries in written and verbal communications. |
| Ineffective Behaviors |
The coach:
1. Is self-absorbed (trying too hard; focusing on self versus the client; not being fully present and engaged; interrupting inappropriately).
2. Uses a pace of expression that is inconsistent with the energy of the session (for example, rushing or delaying).
3. Is ineffectual in making a point (for example, too wordy; the client does not understand vocabulary, references or metaphors; the point is not pertinent).
4. Communicates in a manner that is inauthentic or conflicts with the client’s words or tone.
5. Has inappropriate verbal mannerisms (mannerisms or verbal “tics” which interrupt and/or interfere with the client’s thought process or expression).
6. Uses laughter or humor inappropriately or ineffectively. |
| Measures |
1. The coach and the client exchange is free flowing and/or expansive.
2. The coach’s communication becomes a springboard for the client to more open discourse and positive result. |
| Common Mistakes Coaches Make |
- Over-using verbal affirmations, to the point they become interruptions or distractions.
- Not matching client’s level of enthusiasm (too high or too low), creating a disconnect with the client.
- Rambling in order to make a point.
- Repeating what the coach is saying, until the client agrees or gives in.
- Focusing too much on doing or saying the “right” thing.
- Jumping in with too many questions, even if well-intentioned. |
| Indicators the Coach Understands the Mastery |
- The coach is comfortable with silence, not needing to talk when the client is quiet.
- The coach is attuned to how his/her communication is moving the client forward, or interfering with the client’s progress.
- The coach is not worried about making a good impression.
- The coach knows how and when to interrupt so that it serves the client.
- The coach is self-aware, and engages in purposeful dialogue – not just talking to fill silence or to cover up uncertainty about how to proceed.
- The coach uses voice, language, metaphors and stories that are appropriate to the needs of the client. |
| Definition |
Expressing is the manner in which the coach communicates commitment, direction, intent, and ideas.
|
| Effect |
1. The coaching interaction is enhanced with the client being at ease and trusting.
2. The client is open to understanding and/or questioning any
communication from the coach.
|
| Key Elements |
1. Respect.
2. Attentiveness.
3. Client-focused.
4. Clarity.
5. Appropriateness.
|
| Distinctions |
- communication “for” the client vs. “to” the client.
- allowing the “how” of communication vs. the “what” of communication (how the coach conveys his or her support and encouragement vs. using words alone for expression).
|
| Effective Behaviors |
The coach:
1. Maintains focus on and attention to the client.
2. Builds and maintains rapport through tailored communications.
3. Uses verbal and nonverbal skills.
4. Speaks mindfully, clearly and economically.
5. Speaks directly, while sensitive to the client’s mood and circumstance.
6. Invites the client’s input, self-disclosure and expression of feelings.
7. Uses pace and energy effectively.
|
| Ineffective Behaviors |
The coach:
1. Is self-absorbed (trying too hard, focusing on self versus the client, not
being fully present and engaged or interrupting inappropriately).
2. Uses a pace of expression that is inconsistent with the energy of the
session (for example, rushing or delaying).
3. Is ineffectual in making a point (for example, too wordy; the client doesn't understand vocabulary, references and metaphors; point not pertinent).
4. Communicates in a manner that is inauthentic or is incongruous with the client’s words or tone.
5. Has inappropriate verbal mannerisms.
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| Measures |
1. The coach and the client exchange is free flowing and/or expansive.
2. The coach’s communication becomes a springboard for the client to more open discourse and positive result.
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© 2007 International Association of Coaching.
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