John Hlavac is the founder and senior consultant with JLH & Associates LLC in St. Cloud, Minnesota, USA. In his 30+ year career in the computer and contact center industries, John has been a consistent, proactive and results-oriented executive and innovative leader focused on generating profit, reducing cost and creating customer and employee loyalty.
John is a proven leader of large and small teams, as well as individual projects with budgets ranging from $2MM to $60MM. He is adept at sales and operations leadership to deliver efficient and effective customer solutions while simultaneously developing and improving the image of the organization. John interfaces well with all levels of leadership to timely overcome complex challenges and accomplish the most important goal: the long-term strategic business objectives of the client. His diverse and extensive experience provide instinctive insight to facilitate strategic planning and tactical changes resulting in comprehensive benefits for national and international clients: improving product delivery and streamlining workflow.
A couple of John's key career roles include Chief Operating Officer at CareCall and the Vice President of Service at two different computer companies (Micron & Packard Bell). John is committed to help develop effective and efficient results for both individuals and their organizations. He holds a Bachelor of Science Degree from the University of San Francisco in Human Relations and Organizational Behavior.
John's contact information:
1511 Highland Trail, St. Cloud, MN 56301 • 320-492-6354(p) • john.hlavac [@] charter [.] net